Front Desk Assistant
hace 1 mes
**Job Summary**
We are seeking a highly skilled and experienced Front Desk Assistant to join our team at Marriott International. The ideal candidate will be responsible for providing exceptional customer service, coordinating group check-in procedures, and ensuring a seamless guest experience.
**Key Responsibilities**
- Organize and coordinate group check-in procedures, ensuring a smooth and efficient experience for guests.
- Anticipate and address guest service needs, providing personalized assistance and ensuring guest satisfaction.
- Process guest transactions, including room sales, payments, and refunds, accurately and efficiently.
- Assist management in motivating and coaching employees, maintaining a positive and productive work environment.
- Ensure adherence to quality standards, identifying and recommending new ways to increase organizational efficiency and productivity.
**Requirements**
- 1+ year of experience in a front desk or guest services role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong problem-solving and analytical skills, with the ability to process transactions accurately and efficiently.
- Ability to work in a fast-paced environment, with a high level of energy and a strong work ethic.
**What We Offer**
As a Front Desk Assistant at Marriott International, you will have the opportunity to work with a diverse team of professionals, gain valuable experience in a dynamic and fast-paced environment, and develop your skills and knowledge in customer service, communication, and problem-solving. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
**Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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