Dutch Service Desk Expert
hace 1 semana
About Recruit4Work
We are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries. Our mission is to provide exceptional support to businesses and individuals alike, helping them achieve their goals in an ever-evolving job market.
Salary and Benefits
This exciting role comes with a competitive market-based basic salary, complemented by a bonus structure that rewards performance and dedication. Additionally, our employees enjoy a range of benefits, including a meal card, transport card, and private insurance, ensuring they have a comfortable work-life balance.
Job Description
As a Dutch Service Desk Agent at Recruit4Work, you will be responsible for providing exceptional support to curators, judges, the registry, and the prosecutor's office of the court, as well as companies and private individuals using digital platforms. Your key tasks will include handling inbound customer service activities, addressing inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
You will also execute outbound customer service activities, such as making callbacks to address questions and provide solutions, send reminder and status update emails to ensure timely communication and resolution, and maintain accurate records of customer interactions and transactions.
Required Skills and Qualifications
To succeed in this role, you will need to possess excellent verbal and written proficiency in English, as well as fluency in Dutch. Analytical skills, problem-solving thinking, and a healthy dose of empathy are essential for resolving customer issues efficiently. You should also have excellent computer skills and be ready to acquire new tools.
Our Ideal Candidate
We are looking for a communicative, disciplined, and accurate individual who is respectful and positive towards customers. You should be solution-oriented, patient, and reliable, with a strong affinity for law or magistracy. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we want to hear from you
Growth Opportunities
We offer a unique opportunity for professional growth and development, with opportunities to enhance your skills and knowledge in a supportive and collaborative team environment. Located in vibrant Barcelona, Spain, our offices provide a stimulating atmosphere, complete with free Spanish lessons and a range of employee benefits. If you're ready to take your career to the next level, apply now
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