Dutch Speaking Customer Service Expert

hace 23 horas


Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completo

Company Overview: TheFork, a leading restaurant booking platform in Europe, is looking for a highly skilled Dutch speaking customer service expert to join our team.

About the Role: As a key member of our customer support team, you will be responsible for answering incoming requests via phone, email, and chat. Your primary goal will be to provide exceptional customer service by assisting customers with questions about our electronic reservation book, website, or app.

Responsibilities:

  • Answer incoming requests via phone, email, and chat
  • Assist customers with questions about our products and services
  • Provide solutions tailored to each customer's specific needs

Requirements:

  • Based in Barcelona
  • Native level of Dutch and fluent in English
  • An open-minded person with high communication skills
  • Able to empathize with customers and provide personalized support

What We Offer:

  • A competitive fixed salary of €55,000 per year
  • A permanent contract with flexible working hours
  • Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
  • International teams and a multicultural environment spanning 10 offices across Europe
  • Highly inclusive working environment
  • Lunch vouchers available for each working day
  • Free access to the Calm app to help you build resilience wherever you are in your mental health journey

We believe that we are better together, and we welcome you for who you are.



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