Dutch Speaking Customer Service Specialist
hace 1 semana
About Us
At Jordan Martorell S.L., we are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
We're looking for talented individuals to join our team as Dutch Speaking Customer Service Specialists. In this role, you will be part of our game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career Growth and Personal Development
We'll give you all the training, cutting-edge technologies, and continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within.
Job Description
In this role, you will:
- Take incoming customer calls (via telephone, email, and chats) and solve users' demands.
- Support technical enquiries and manage incidents of the client's product, car electrical chargers.
- Proactively update customers with status and resolution progress.
- Escalate potential service issues to appropriate level.
- Achieve an excellent customer satisfaction level.
Required Skills and Qualifications
You should be proficient or bilingual in Dutch with an advanced level of English, have customer care skills, and be able to take ownership of, and progress calls to resolution or escalate calls to resolution.
Benefits
We offer full-time 39 hours/week permanent contracts with rotative schedules between Monday to Sunday, salary up to €22,000 gross/year + up to €2,000 gross/year in bonus, bring-a-friend (referral) bonus opportunities, full paid training on the company and the project you'll be working on, career development programs, specialized courses, and language classes.
About the Role
This is a fantastic opportunity to grow your career and experience the best version of yourself. If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
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