Dutch Speaking Customer Service Expert in Barcelona
hace 1 mes
About Us:
At ADM Value Barcelona SA, we strive to create unforgettable experiences for our guests. As a Dutch-Speaking Customer Service Expert, you will play a vital role in delivering exceptional service and support to visitors from the Netherlands.
Key Responsibilities:
- Provide prompt and professional assistance to Dutch-speaking guests via phone or in-person.
- Offer accurate information about park attractions, events, and amenities to enhance guest experiences.
- Facilitate seamless transactions and efficient service delivery through ticket purchases, reservations, and itinerary planning.
- Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to satisfaction.
- Maintain a welcoming and organized work environment, ensuring cleanliness and tidiness.
Requirements:
- Fluency in Dutch and English, with excellent verbal and written communication skills.
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
- Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.
Salary and Benefits:
We offer a competitive salary of 22,000 euros per year, plus a bonus of 2,000 euros annually. Additional benefits include two free weekends per month, a permanent contract of 39 hours per week, and opportunities for career advancement and professional development.
About You:
We seek a highly skilled and dynamic individual who can provide exceptional customer service and support to our guests. The ideal candidate will have a perfect command of the Dutch language, strong computer skills, and excellent interpersonal skills. If you are a good listener and able to adapt to new situations, we encourage you to apply for this exciting opportunity.
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