Dutch Speaking Service Expert for Barcelona Office

hace 3 días


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

Overview: David Kennedy Recruitment is partnering with a leading multinational technology BPO company to find a skilled Customer Service Representative for their Barcelona office. This role offers an excellent opportunity to work in a dynamic team, develop your skills, and advance your career.

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Salary: The remuneration package is based on experience, skills, and performance, offering an attractive salary with the potential for growth. As a rough estimate, the annual salary could range from 30,000€ to 45,000€ depending on qualifications and negotiation.

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Job Description: As a Dutch speaking Customer Service Representative, you will be responsible for handling incoming B2C user requests via telephone or email. Your tasks include logging call details onto case management systems, providing responses and resolutions within service level agreements (SLA), and escalating potential issues to the appropriate level. You will also be expected to achieve an excellent customer satisfaction level and maintain contractual SLAs.

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Requirements: To succeed in this role, you should be a native or fluent Dutch speaker with both verbal and written proficiency. Proficiency in English (minimum B2 level) is also essential. Strong aptitude for working in a customer service environment, excellent customer care skills, and ability to take ownership of calls are key requirements. You should also have good communication and team skills, flexibility, and the capacity to implement and manage changes in processes.

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Benefits: As a valued member of the team, you can expect a positive and friendly work atmosphere, full paid training on the company and the project, career development programs, specialized courses, and language classes. The company also offers a rotating shift schedule, Monday to Sunday, 09:00 AM - 08 PM, allowing for a balance between work and personal life.

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Why Choose This Role? By joining this team, you will gain valuable experience in a multinational technology BPO company, develop your skills in customer service, and expand your professional network. With a focus on employee growth and development, the company provides opportunities for advancement and career progression. If you are a motivated and results-driven individual looking to grow your career, this role may be the ideal fit for you.



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