Dutch Customer Support Expert for Nordsbroad
hace 3 semanas
We are seeking a highly skilled Dutch-speaking Customer Support Expert to join our team at Nordsbroad in Barcelona.
About the RoleAs a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients. Your responsibilities will include assisting guests with their inquiries, resolving issues, and providing outstanding customer service via telephone and email.
Your main tasks will be:
- To ensure high-quality customer service, utilizing excellent communication skills to provide professional and personalized service.
Some of your key responsibilities will include:
- Assisting customers with their bookings, activities, and general information regarding services for the Dutch market.
- Providing advice and information on facilities and services.
- Addressing customer concerns and complaints effectively, aiming to find swift and satisfactory resolutions.
- Collaborating with other departments to resolve customer issues promptly.
To be successful in this role, you will need:
- An excellent command of the Dutch language, both written and spoken.
- A good level of English is also welcome.
- Prompt response times, dynamism, a sense of hospitality, and computer skills are essential for success in this role.
- Strong adaptability skills and the ability to listen attentively.
- Previous experience in a similar position will be a valuable asset to our team.
In return for your hard work and dedication, we offer:
- A competitive salary of 24,000 euros per year, inclusive of a bonus.
- A permanent contract with 39 hours of work per week.
- The opportunity to work in beautiful offices located in the heart of Barcelona.
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