Customer Support Expert for Hospitality Solutions
hace 3 semanas
We are seeking a highly skilled and customer-focused Customer Support Expert to join our team at D-Edge Hospitality Solutions. As a key member of our Customer Service department, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Answering Incoming Calls: Respond promptly to incoming calls from customers, welcoming them with a professional greeting and introducing yourself as D-Edge Support. Provide clear and concise answers to their inquiries and concerns.
- Email Management: Handle partners' dedicated email box (@connect.Com) by creating, qualifying, and dispatching Salesforce cases to dedicated teams (Support/Connectivity Team/AM/or other teams).
- Case Management: Create and manage cases in Salesforce, ensuring accurate information is collected and dispatched to the relevant teams for resolution.
To succeed in this role, you must have excellent communication skills, a high sense of customer relationship, and the ability to identify and escalate priority issues. A strong understanding of customer service principles and practices is essential.
What We OfferAs a Customer Support Expert at D-Edge Hospitality Solutions, you can expect a competitive salary of $50,000 per year, based on your experience and qualifications. Our company offers a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.
Join Our Team-
Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completoAbout D-Edge Hospitality SolutionsD-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for hotels worldwide. As a subsidiary of the Accor group, we simplify the lives of independent hotels and hotel chains alike.Our MissionWe help more than 18,000 hotels develop their online visibility and sales through our innovative...
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