Customer Support Expert for Hospitality Solutions

hace 3 semanas


Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Customer Support Expert to join our team at D-Edge Hospitality Solutions. As a key member of our Customer Service department, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Answering Incoming Calls: Respond promptly to incoming calls from customers, welcoming them with a professional greeting and introducing yourself as D-Edge Support. Provide clear and concise answers to their inquiries and concerns.
  • Email Management: Handle partners' dedicated email box (@connect.Com) by creating, qualifying, and dispatching Salesforce cases to dedicated teams (Support/Connectivity Team/AM/or other teams).
  • Case Management: Create and manage cases in Salesforce, ensuring accurate information is collected and dispatched to the relevant teams for resolution.
About You

To succeed in this role, you must have excellent communication skills, a high sense of customer relationship, and the ability to identify and escalate priority issues. A strong understanding of customer service principles and practices is essential.

What We Offer

As a Customer Support Expert at D-Edge Hospitality Solutions, you can expect a competitive salary of $50,000 per year, based on your experience and qualifications. Our company offers a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.

Join Our Team

  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About D-Edge Hospitality SolutionsD-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for hotels worldwide. As a subsidiary of the Accor group, we simplify the lives of independent hotels and hotel chains alike.Our MissionWe help more than 18,000 hotels develop their online visibility and sales through our innovative...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at D-Edge Hospitality Solutions. As a key member of our customer-facing support team, you will play a critical role in delivering exceptional service and ensuring the satisfaction of our hotel partners.Key Responsibilities:Respond to customer inquiries and resolve issues via...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About UsD-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for hotels worldwide. With over 18,000 hotels across the globe using our platform, we empower hoteliers to develop their online visibility and sales.Our MissionWe simplify the lives of independent hotels and hotel chains by providing cutting-edge technology and...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About UsD-EDGE is the European No.1 and World No.3 hotel distribution technology provider in hospitality. We help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.Our MissionWe simplify the life of independent hotels and hotel chains alike by providing localized support,...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    **Company Overview:**D-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for the hospitality industry. Our mission is to help hotels worldwide develop their online visibility and sales. Estimated Salary: $40,000 - $60,000 per year About the Role:We are seeking a highly skilled Customer Support Representative to join our...


  • Barcelona, Barcelona, España Webfleet Solutions B.V. A tiempo completo

    Our team is looking for a skilled Customer Support Solutions Expert to join our dynamic team in Barcelona. This full-time role offers the opportunity to work with a passion for technology and provide exceptional support to our customers.As a Customer Support Specialist at Webfleet Solutions B.V., you will be part of a 8-member team dedicated to serving the...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About D-Edge Hospitality SolutionsWe are a leading provider of cloud-based e-commerce solutions for the hospitality industry, helping over 18,000 hotels worldwide to develop their online visibility and sales.Our team of experts located in over 20 countries provides localized support, services, and tools to our clients. We believe in creating a positive work...

  • Elegant Onboarding Expert

    hace 3 semanas


    Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    Discover a career-defining opportunity with D-Edge Hospitality Solutions, a leading provider of cutting-edge e-commerce solutions for the hospitality industry. As an Elegant Onboarding Expert, you will be responsible for ensuring seamless product implementation and training sessions for our clients.About UsD-Edge is a dynamic company driven by innovation and...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About D-Edge Hospitality SolutionsAt D-Edge Hospitality Solutions, we're dedicated to helping hotels develop their online visibility and sales through innovative cloud-based e-commerce solutions. As a subsidiary of the Accor group, our mission is to simplify the lives of independent hotels and hotel chains alike.


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About D-EdgeAs a leading provider of cloud-based e-commerce solutions, D-Edge simplifies the lives of independent hotels and hotel chains worldwide. With over 500 experts in 20+ countries, we provide localized support, services, and tools to help hotels develop their online visibility and sales.We are driven by our values: People First, Open Communication,...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleAmadeus is seeking a skilled Customer Support Specialist to join our Hospitality team. This role requires exceptional communication and problem-solving skills, with a passion for delivering high-quality customer service.Job DescriptionWe are looking for a proactive problem solver who can overcome communication barriers and technical obstacles...

  • Customer Support Expert

    hace 4 semanas


    Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    About UsD-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for hotels worldwide. As a subsidiary of the Accor group, we simplify the life of independent hotels and hotel chains alike. Our mission is to develop our clients' online visibility and sales through innovative technology.


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Company OverviewHospitality Solutions is a leading provider of innovative solutions to the hospitality industry, seeking an experienced Customer Success Executive to join our Sales team. We are dedicated to delivering exceptional value to our customers and positioning ourselves as their partner of choice.


  • Barcelona, Barcelona, España Mews A tiempo completo

    Company Overview: At Mews, we're a Hotel Tech unicorn valued at $1.2 billion, propelling new-generation cloud technology within global hospitality. Our industry-leading property management solution enables revolutionary hospitality brands to accelerate their digital transformation.About the Role: As a Customer Support Analyst, you'll demonstrate a unique...

  • Customer Support Expert

    hace 3 semanas


    Barcelona, Barcelona, España Cpm International A tiempo completo

    About the RoleWe are seeking a Customer Support Expert to join our dynamic team at CPM International. As a key member of our customer support team, you will be responsible for providing exceptional support to customers in the USA, ensuring their needs are met and issues are resolved efficiently.ResponsibilitiesOffer first-line support through phone, email,...


  • Barcelona, Barcelona, España Nordsbroad A tiempo completo

    Nordsbroad Customer Service OpportunityWe are seeking a highly skilled Dutch-speaking Customer Support Expert to join our team at Nordsbroad in Barcelona.About the RoleAs a key member of our customer service team, you will play a vital role in delivering exceptional support to our clients. Your responsibilities will include assisting guests with their...

  • Customer Support Expert

    hace 3 semanas


    Barcelona, Barcelona, España Holded Technologies, S.L A tiempo completo

    Join our team at Holded Technologies, S.L. and take your career to the next level as a Customer Support Expert! In this exciting role, you will be working closely with clients to provide top-notch support and guidance.The JobWe are looking for an experienced Customer Support Expert to join our Spanish-speaking customer base. As a key member of our Customer...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    ? WHO WE ARE: Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Our team simplifies the life of independent hotels and hotel chains alike, providing them with leading-edge cloud-based e-commerce solutions. We are part of the Accor group, which empowers us to deliver top-notch services across 20 countries.?? OUR MISSION:...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    **Mission Statement:** At D-Edge Hospitality Solutions, our mission is to empower hotels worldwide to succeed in the digital landscape. We achieve this by providing innovative cloud-based e-commerce solutions, tailored to meet the unique needs of each hotel.We are a subsidiary of Accor group and have established ourselves as the European No.1 and World No.3...

  • Client Service Manager

    hace 2 semanas


    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Company OverviewShiji Group is a global software solutions provider for the hospitality, food service, retail, and entertainment industries. With 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets, Shiji Group has established itself as a leader in connecting the global business of...