Customer Support Expert

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role

We are seeking a Customer Support Expert to join our dynamic team at CPM International. As a key member of our customer support team, you will be responsible for providing exceptional support to customers in the USA, ensuring their needs are met and issues are resolved efficiently.

Responsibilities
  • Offer first-line support through phone, email, and digital channels as needed, aiming for 'first contact resolution' to handle customer queries quickly and effectively.
  • Escalate issues until they are fully resolved, following company guidelines and client requirements.
  • Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
  • Foster positive interactions in all communications, making sure customers feel understood and supported.
Requirements
  • You have a solid background in the customer service area, with a high level of English fluency, both written and spoken.
  • You love helping people and solving problems, whether it's over the phone or by email.
  • You're comfortable with MS Office and can pick up new tools quickly.
  • You stay organised and keep delivering quality service even when things get busy.
Benefits
  • A competitive salary of €21,000 per year (gross), plus a 10% monthly performance bonus.
  • A full-time contract with a rotating schedule, Monday to Sunday, between 3 pm and 00 am, with two weekends off per month guaranteed.
  • Fully paid training that optimally prepares you for your job, including a week-long course from Monday to Friday, between 9 am and 6 pm.
  • 24 holiday days per year on a full-time basis.
  • A hybrid working model and access to a range of exclusive perks and rewards.

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