Technical Support Expert
hace 3 días
Unlock Your Potential with CPM International
About Us: As a global leader in customer service, sales, and technical support solutions, we empower businesses to thrive in diverse markets. Our inclusive workplace celebrates diversity, fostering an environment where you can be your authentic self.
About Diageo: This esteemed company is a global leader in beverage alcohol, boasting an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio showcases remarkable breadth across spirits and beer, from centuries-old names to innovative brands.
Your Mission: As a Technical Support Expert - Customer Experience, you will be part of the continued growth and development of our platform. Your key objectives include:
- Platform Mastery: Develop in-depth knowledge of our platform, understanding its intricacies and how it serves our clients.
- Customer Champion: Provide exceptional support to customers via various channels, ensuring efficiency and empathy in all interactions.
- Quality Assurance: Collaborate with internal teams to test and improve the platform, guaranteeing a seamless user experience.
- Operational Excellence: Streamline processes, including order management and troubleshooting, to optimize efficiency and accuracy.
- Strategic Partnerships: Build strong relationships with cross-functional teams to drive continuous improvement and innovation.
Requirements: To succeed in this role, applicants must possess:
- Language Skills: Fluency in English (written and spoken).
- Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Organizational Skills: Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively.
- Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite.
- Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
- Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
Benefits Package:
- Salary: £24,500.00 per annum.
- Holidays: Paid Bank Holidays + 1 Extra Day in Lieu.
- Work Model: Hybrid - 2 days office per week.
- Training: Ongoing training and development opportunities.
- Well-being Support: Confidential counselling and resources available.
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