Customer Service Agent
hace 1 mes
Blu Selection is seeking a highly skilled Customer Service Agent to join our team as a Technical Support Expert. This role involves providing top-notch technical support to customers via email, phone, and/or chat, related to the purchase, use, and renewal of our client's services.
About UsWe are a multicultural company specialized in selling IT services and products. Our welcoming and collaborative work environment offers job stability, hybrid model after training period, continuous learning opportunities through technical training and professional development, optional English classes during working hours, meal vouchers, health insurance, attractive incentive plans, and opportunities for career growth.
Job DescriptionThis position reports directly to the Phone Support Team Leader and requires a strong interest in the IT field. As a Technical Support Expert, you will be responsible for:
- Providing comprehensive technical support for domains, email, hosting, and website creation tools;
- Identifying and addressing customer needs, offering guidance on products and services;
- Proactively following up with customers, offering technical assistance via chat and phone;
- Escalating complex queries to the second level of technical support if necessary;
The ideal candidate should have proficiency in both Spanish and Catalan, availability to work rotating shifts, including weekends, previous experience in customer service or helpdesk (preferred), and excellent communication skills, both verbal and written.
Required Skills and QualificationsTo succeed in this role, you will need:
- Proficiency in both Spanish and Catalan;
- Availability to work rotating shifts, including weekends;
- Previous experience in customer service or helpdesk (preferred);
- Strong interest in the IT field;
- Excellent communication skills, both verbal and written;
We offer an estimated salary of €35,000 - €50,000 per year, depending on experience, plus additional benefits such as meal vouchers, health insurance, and attractive incentive plans.
Your Future CompanyOur company provides job stability within a welcoming and collaborative work environment. With a hybrid model after training period, continuous learning opportunities, and optional English classes during working hours, we offer a supportive and dynamic work atmosphere that allows for growth and development.
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