Global Customer Service Expert
hace 2 días
We're a global technology and services leader that powers the brands of the future. Our team in Barcelona is seeking a Customer Service Representative to join our ranks.
About the RoleAs a Customer Service Representative, you'll be responsible for taking incoming contacts via telephone and email, solving users' demands, and maintaining service and product knowledge associated with applications specific to individual clients.
What You'll Do- Take incoming contacts (via telephone and email) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual clients
- Understand the customer profile and maintain appropriate communication in relation to it
- Ensure contractual SLA is maintained
- Act as a Brand Ambassador for the company and their products
- Proficient or bilingual in Spanish and advanced in English
- Good disposition to work in a customer service environment and teamwork skills
- Customer care skills - ability to listen to and understand the customers' needs
- Ability to take ownership of, and progress calls to resolution or to escalate calls
- Initiative and availability to receive training and adaptation skills
- Proven expertise in client services regarding fashion or boutique experience
- Interest and passion for fashion as well as knowledge of the latest fashion trends
- Proven expertise in E-commerce client service (after purchase)
- Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
- Proven expertise in Payment Method platforms
- Knowledge in CRM software
- Full-time 39 hours/week Temporary contract: Mon-Fri 9-17H Sundays alternated
- Salary 18,400 euros gross/year + up to
-
Global Customer Service Expert
hace 1 mes
Barcelona, Barcelona, España Newco Communications A tiempo completoWe are seeking exceptional individuals to provide top-notch customer support in Dutch. At Newco Communications, we pride ourselves on delivering exceptional service experiences and want you to be a part of this mission.As a Global Customer Service Expert, you will handle inbound and outbound administrative support requests via phone and email, ensuring a...
-
Global Customer Service Representative
hace 2 días
Barcelona, Barcelona, España Robert Bosch Group A tiempo completoJob Description:As a Global Customer Service Representative with Bosch Service Solutions, you will play a critical role in delivering exceptional customer experiences to individuals who drive automobiles, motorbikes, or use power equipment. This position offers a unique opportunity to work for a leading global motor company, leveraging your language skills...
-
Global Customer Service Expert for Tech Innovations
hace 3 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoWe are seeking a highly skilled Global Customer Service Expert to join our team at Headhunt International. This role is perfect for experienced professionals who are passionate about delivering exceptional customer service and technical support in the field of computer software, consumer electronics, and online platforms.**Company Overview**Our client is a...
-
Barcelona, Barcelona, España Cpm International A tiempo completoCompany Overview:CPM International is a global company with a presence in over 30 countries, offering multilingual support to cater to diverse markets. We focus on customer service, sales, and technical support solutions worldwide. Our inclusive workplace fosters diversity and empowers employees to bring their whole selves to work.Salary: €17 per hour,...
-
Customer Service Team Leader
hace 1 semana
Barcelona, Barcelona, España Msx International Inc. A tiempo completoJob Title:Customer Service Team Leader - Global ExpertAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer service team, you will be responsible for guiding and supporting a team of agents to ensure they meet project guidelines, deliver exceptional...
-
Customer Service Associate
hace 4 días
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Title:Customer Service Associate - Global Support ExpertAbout Us:The Dow Jones Customer Service team is dedicated to delivering exceptional experiences for our customers and providing a supportive work environment for our employees. Our mission is to empower our customers by offering timely and professional assistance with their queries.Job Summary:We...
-
Global Customer Support Expert
hace 5 días
Barcelona, Barcelona, España Ttec A tiempo completoAbout TTEC">TTEC is a global leader in customer experience, providing exceptional service to millions of customers every day. Our business is built on the foundation of humanity and technology, helping companies create engaged, pleased, and profitable customer experiences.">Job Overview">We are seeking a highly skilled Global Customer Support Expert to join...
-
Global Customer Service Professional
hace 2 semanas
Barcelona, Barcelona, España Bosch Group A tiempo completoCompany Overview"We are part of the Bosch Group, a leading global motor company that provides services and complex technology-driven solutions in Business Process Outsourcing. Our unique approach sets us apart in the Bosch world as we work with leading companies from various sectors worldwide, including the automotive industry.Salary"We offer a competitive...
-
Global Customer Services Expert
hace 6 días
Barcelona, Barcelona, España Grifols, S.A A tiempo completo**About Us**Grifols is a leading global healthcare company dedicated to improving the health and well-being of people worldwide. Founded in 1909, we are committed to equal employment opportunities that foster an inclusive environment.**Job Overview**We are seeking a Global Customer Services Expert to join our International Customer Service department, which...
-
Global Customer Service Advocate
hace 2 semanas
Barcelona, Barcelona, España Cross Border Talents A tiempo completo**About Cross Border Talents**We are a dynamic company dedicated to connecting talented professionals with exciting opportunities.**Role Summary**We are seeking an experienced Global Customer Service Advocate to join our team in Barcelona, Spain. As a key member of our customer support team, you will be responsible for delivering exceptional service to our...
-
Global Customer Experience Expert
hace 2 semanas
Barcelona, Barcelona, España Plp Group A tiempo completoAbout Plp GroupEstablished in 1992, Plp Group has been dedicated to simplifying life. With operations in multiple countries and industries worldwide, the business continues to grow and expand its customer engagement solutions.Our CommitmentWe strive to provide exceptional customer experiences through our innovative solutions and services. As a leading...
-
Customer Service Expert Lead
hace 4 días
Barcelona, Barcelona, España Arxada Ag A tiempo completoAt Arxada Ag, we're committed to delivering exceptional customer experiences. As a Senior Customer Service Expert, you'll play a vital role in helping us achieve this goal. Located in ES - Barcelona, this is a Full time opportunity that requires a 9-month fixed-term commitment.Job SummaryWe're seeking an experienced and skilled professional to join our team...
-
Global Customer Experience Expert
hace 2 semanas
Barcelona, Barcelona, España Cataloxy A tiempo completoCompany OverviewCataloxy is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.SalaryThe estimated annual salary for this role is €22,000 gross, with up to €2,400 gross in bonus opportunities.Job DescriptionIn...
-
Customer Service Agent
hace 1 semana
Barcelona, Barcelona, España Cataloxy A tiempo completoWe are seeking a highly skilled and experienced Customer Service Agent to join our team at Cataloxy. As a leading online travel agency, we pride ourselves on delivering exceptional customer experiences through personalized service and expert knowledge.In this role, you will be responsible for providing top-notch support to our customers across various...
-
Global Customer Experience Expert
hace 2 semanas
Barcelona, Barcelona, España Exoticca Travel Co A tiempo completoAt Exoticca Travel Co, we are seeking a highly skilled and experienced Global Customer Experience Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients before and during their trips.The ideal candidate will have a minimum of 2 years of experience in a contact center or customer...
-
Vehicles Customer Service Expert
hace 7 días
Barcelona, Barcelona, España Bosch A tiempo completo**Job Overview**Bosch Service Solutions is a leading global motor company that offers exciting opportunities for those passionate about technology and cars. We are seeking a highly skilled Vehicles Customer Service Expert to join our dynamic team.**About the Role**This role involves providing exceptional customer service and support to clients who drive...
-
Customer Service Expert Czech Speaker
hace 7 días
Barcelona, Barcelona, España Recruitment Direct A tiempo completoRecruitment Direct is seeking a highly skilled Customer Service Expert who speaks Czech to join our team in Lisbon, Portugal. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Job Summary:We are looking for a Customer Service Expert with fluent Czech language skills to handle customer inquiries...
-
Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Minacs A tiempo completoCompany OverviewConcentrix, a global technology and services leader, powers the brands of the future by providing integrated solutions. With operations in over 70 countries, Concentrix helps well-known brands improve their businesses.Job Title: Customer Service Representative - Automotive Industry ExpertLocation: Barcelona, SpainLanguage Requirements: Danish...
-
Global Service Expert
hace 1 mes
Barcelona, Barcelona, España Danaher - Global A tiempo completoJob SummaryA challenging role for a highly skilled Senior Field Service Specialist is available in our dynamic team. This position involves servicing and testing systems hardware, including mechanical, electrical, automation, and instrumentation.We are seeking an experienced professional with a strong background in maintenance of automated systems and...
-
Multilingual Customer Service Expert
hace 2 semanas
Barcelona, Barcelona, España Cpm International A tiempo completo**Company Overview**Cpm International is a global company with presence in over 30 countries, offering multilingual support to diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide. Our company celebrates diversity, welcoming everyone and embracing unique styles. We strive to foster an inclusive work...