Global Customer Service Expert

hace 2 días


Barcelona, Barcelona, España Cataloxy A tiempo completo
Customer Service Representative in Barcelona

We're a global technology and services leader that powers the brands of the future. Our team in Barcelona is seeking a Customer Service Representative to join our ranks.

About the Role

As a Customer Service Representative, you'll be responsible for taking incoming contacts via telephone and email, solving users' demands, and maintaining service and product knowledge associated with applications specific to individual clients.

What You'll Do
  • Take incoming contacts (via telephone and email) and solve users' demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual clients
  • Understand the customer profile and maintain appropriate communication in relation to it
  • Ensure contractual SLA is maintained
  • Act as a Brand Ambassador for the company and their products
Requirements
  • Proficient or bilingual in Spanish and advanced in English
  • Good disposition to work in a customer service environment and teamwork skills
  • Customer care skills - ability to listen to and understand the customers' needs
  • Ability to take ownership of, and progress calls to resolution or to escalate calls
  • Initiative and availability to receive training and adaptation skills
  • Proven expertise in client services regarding fashion or boutique experience
  • Interest and passion for fashion as well as knowledge of the latest fashion trends
  • Proven expertise in E-commerce client service (after purchase)
  • Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
  • Proven expertise in Payment Method platforms
  • Knowledge in CRM software
What's in It for You
  • Full-time 39 hours/week Temporary contract: Mon-Fri 9-17H Sundays alternated
  • Salary 18,400 euros gross/year + up to


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