Customer Service Team Leader

hace 10 horas


Barcelona, Barcelona, España Msx International Inc. A tiempo completo
Job Title:

Customer Service Team Leader - Global Expert

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer service team, you will be responsible for guiding and supporting a team of agents to ensure they meet project guidelines, deliver exceptional customer support, and meet key performance metrics.

Key Responsibilities:
  • Supervise and support a team of agents to meet performance targets
  • Provide ongoing support, motivation, and mentorship to team members
  • Create comprehensive manuals and document procedures
  • Provide training to new hires and existing team members
  • Track and analyze team performance metrics
  • Compile data and generate reports on team performance
Requirements:

To be successful in this role, you will need:

  • An excellent command of English and strong language skills (bilingual and/or native in German)
  • Experience working in customer service or customer support as a supervisor or team leader for at least 1 year
  • Excellent oral and written communication skills
  • Leadership skills with a focus on team development and achieving results
  • The ability to interact at the executive level and within multi-disciplinary, multi-cultural teams
  • Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel
What We Offer:

In return for your expertise and dedication, we offer:

  • A full-time, indefinite contract
  • 40 hours per week
  • Part of a great team of professionals in an internationally consolidated company
  • A global vision of the automotive sector
  • Access to MSX Bazaar: Shopping portal exclusive for MSX employees
  • 23 days of vacation + 3 extra days
  • Internal training plan
About Us:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions

We have been building trust since 1931, and our proven track record means that we now partner with almost every car manufacturer on the market.

Salary:

We estimate the salary for this position to be around €55,000 - €65,000 per annum, depending on experience.



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