Customer Service Team Leader
hace 10 horas
Customer Service Team Leader - Global Expert
About the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer service team, you will be responsible for guiding and supporting a team of agents to ensure they meet project guidelines, deliver exceptional customer support, and meet key performance metrics.
Key Responsibilities:- Supervise and support a team of agents to meet performance targets
- Provide ongoing support, motivation, and mentorship to team members
- Create comprehensive manuals and document procedures
- Provide training to new hires and existing team members
- Track and analyze team performance metrics
- Compile data and generate reports on team performance
To be successful in this role, you will need:
- An excellent command of English and strong language skills (bilingual and/or native in German)
- Experience working in customer service or customer support as a supervisor or team leader for at least 1 year
- Excellent oral and written communication skills
- Leadership skills with a focus on team development and achieving results
- The ability to interact at the executive level and within multi-disciplinary, multi-cultural teams
- Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel
In return for your expertise and dedication, we offer:
- A full-time, indefinite contract
- 40 hours per week
- Part of a great team of professionals in an internationally consolidated company
- A global vision of the automotive sector
- Access to MSX Bazaar: Shopping portal exclusive for MSX employees
- 23 days of vacation + 3 extra days
- Internal training plan
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
We have been building trust since 1931, and our proven track record means that we now partner with almost every car manufacturer on the market.
Salary:We estimate the salary for this position to be around €55,000 - €65,000 per annum, depending on experience.
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