Customer Service Team Member

hace 1 día


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

Overview

David Kennedy Recruitment is a leading recruitment agency partnering with multinational companies to find top talent. We are currently seeking a highly skilled Customer Service Representative for our client's Barcelona office.

About the Role

We are looking for an individual who is fluent in Dutch, both verbally and in writing, and has a strong proficiency in English (minimum B2 level). As a Customer Service Representative, you will be responsible for handling incoming customer requests via telephone and email, resolving issues promptly, and ensuring excellent customer satisfaction levels.

The Job Description

This is a full-time position with a rotating shift schedule from Monday to Sunday, 09:00 AM - 08:00 PM. You will be part of a dynamic and creative team working in a positive and friendly atmosphere. The company offers an excellent remuneration package based on experience, skills, and performance, including:

  • Rotating shift schedule: Monday to Sunday, 09:00 AM - 08:00 PM
  • Excellent remuneration package based on experience, skills, and performance
  • Full paid training on the company and the project
  • Career development programs, specialized courses, and language classes

Required Skills and Qualifications

To be successful in this role, you must have:

  • Native / fluent in Dutch, both verbal and written
  • Proficiency in English (minimum B2 level)
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
  • Good communication and team skills, flexibility

Benefits

The company offers a range of benefits, including:

  • Dynamic and creative work environment
  • Positive and friendly team
  • Opportunities for career growth and development

Estimated Salary Range: €30,000 - €40,000 per annum, depending on experience and qualifications.



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