Regional Customer Service Operations Manager
hace 1 día
This is a challenging and comprehensive role that requires a strong customer service background and excellent leadership skills. As a Regional Customer Service Agent Team Lead, you will be responsible for driving customer satisfaction and loyalty in your assigned region.
Your key responsibilities will include:
- Leading Customer Service Teams: Managing the customer service teams within the assigned region and ensuring fast and reliable order fulfillment.
- Order-to-Cash Process: Managing the order-to-cash process, including PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation.
- Team Management: Managing the day-to-day running of a team of Customer Service Representatives.
- Problem Solving: Resolving escalated customer issues and implementing solutions.
- Performance Management: Managing team performance, training, and workload.
- Goal Setting: Motivating the customer service team to meet goal.
- Reporting: Creating reports for the director of customer services.
- Objectives and Reviews: Setting objectives and conducting team member's annual reviews.
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