Regional Operations Manager
hace 1 día
About the Role
We're looking for a talented Regional Operations Manager to join our team at Flix. As a key member of our operations team, you will play a crucial role in shaping our operations, driving growth, and directly contributing to our success in Spain and France regions.
Key Responsibilities
• Paint the world green by establishing and strengthening collaborations with local partners in the Basque Country and Catalonia.
• Build and maintain partnerships, acting as their trusted point of contact.
• Train and support drivers from our bus partners, ensuring alignment with our international quality standards.
• Optimize quality and service standards to meet the unique needs of the Spanish and French markets.
• Ensure the smooth launch of new bus lines and oversee their ongoing performance.
• Liaise with internal teams, including Line Planning, Business Development, Traffic Control, and support teams at HQ in Germany.
• Manage and monitor the Net Promoter Score (NPS) for all bus partners operating in the Basque and Catalonia regions, ensuring high customer satisfaction.
Requirements
• 3-6 years of operational experience in the travel, transportation, or logistics industry.
• Experience in portfolio management, logistics, or the transportation/tourism industry is a plus.
• Strong analytical and critical thinking abilities, with the capacity to multitask in a fast-paced environment.
• Excellent communication and negotiation skills, with a proven ability to manage a variety of stakeholders, including terminal managers, drivers, and regional authorities.
• An entrepreneurial mindset with a 'hands-on' attitude, ready to contribute wherever needed to achieve company goals.
• Passionate, proactive, and reliable, with the ability to work independently while being a collaborative team player.
About Flix
We're a company that wants your ideas and gives you autonomy to make them reality. We're flexible, and we encourage all employees to come regularly to their local office. Travelling is our passion, and we offer free Flix rides and bring along your friends and family for half price.
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