Regional Operations Manager
hace 3 semanas
About the Role
We are looking for a highly motivated and driven Regional Operations Manager to join our team at Flix. As a key member of our operations team, you will play a crucial role in shaping our operations, driving growth, and contributing to our success in Spain and France regions.
Key Responsibilities
- Build and Maintain Partnerships: Establish and strengthen collaborations with local partners in the Basque Country and Catalonia, acting as their trusted point of contact.
- Training and Development: Train and support drivers from our bus partners, ensuring alignment with our international quality standards.
- Optimize Quality and Service: Adapt and continuously improve service and quality standards to meet the unique needs of the Spanish and French markets.
- Operational Execution: Ensure the smooth launch of new bus lines and oversee their ongoing performance.
- Customer Satisfaction: Manage and monitor the Net Promoter Score (NPS) for all bus partners operating in the Basque and Catalonia regions, ensuring high customer satisfaction.
Requirements
- 3-6 years of operational experience in the travel, transportation, or logistics industry.
- Experience in portfolio management, logistics, or the transportation/tourism industry is a plus.
- Strong analytical and critical thinking abilities, with the capacity to multitask in a fast-paced environment.
- Excellent communication and negotiation skills, with a proven ability to manage a variety of stakeholders, including terminal managers, drivers, and regional authorities.
- Passionate, proactive, and reliable, with the ability to work independently while being a collaborative team player.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Our mission is to change the way millions of people travel, offering new alternatives for convenient, affordable, and eco-friendly travel.
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