Regional Operations Manager

hace 3 semanas


Barcelona, Barcelona, España Flix A tiempo completo

About the Role

We are looking for a highly motivated and driven Regional Operations Manager to join our team at Flix. As a key member of our operations team, you will play a crucial role in shaping our operations, driving growth, and contributing to our success in Spain and France regions.

Key Responsibilities

  • Build and Maintain Partnerships: Establish and strengthen collaborations with local partners in the Basque Country and Catalonia, acting as their trusted point of contact.
  • Training and Development: Train and support drivers from our bus partners, ensuring alignment with our international quality standards.
  • Optimize Quality and Service: Adapt and continuously improve service and quality standards to meet the unique needs of the Spanish and French markets.
  • Operational Execution: Ensure the smooth launch of new bus lines and oversee their ongoing performance.
  • Customer Satisfaction: Manage and monitor the Net Promoter Score (NPS) for all bus partners operating in the Basque and Catalonia regions, ensuring high customer satisfaction.

Requirements

  • 3-6 years of operational experience in the travel, transportation, or logistics industry.
  • Experience in portfolio management, logistics, or the transportation/tourism industry is a plus.
  • Strong analytical and critical thinking abilities, with the capacity to multitask in a fast-paced environment.
  • Excellent communication and negotiation skills, with a proven ability to manage a variety of stakeholders, including terminal managers, drivers, and regional authorities.
  • Passionate, proactive, and reliable, with the ability to work independently while being a collaborative team player.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Our mission is to change the way millions of people travel, offering new alternatives for convenient, affordable, and eco-friendly travel.



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