Customer Service Business Operations Manager

hace 1 semana


Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completo

We are seeking a Customer Service Business Operations Manager for our Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.

Key Responsibilities
  • Oversight of daily Order to Cash operations: Supervise all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries, problem-solving, process adherence, and continuous improvement activities to meet customer service quality and satisfaction targets.


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