Business Service Manager

hace 5 días


Barcelona, Barcelona, España Omya Interantional Ag A tiempo completo

**About Omya International Ag**

We are a leading company in the field of Sales, Marketing, Finance & HR Service Management. Our goal is to deliver exceptional service to our clients.

**Job Title: Business Service Manager**

Salary: $120,000 - $150,000 per year

**Job Description:**

We are seeking an experienced Budget Planning and Control professional to join our team as a Business Service Manager. In this role, you will be responsible for planning and controlling the budget for assigned services in alignment with the DTX Finance Team's requirements.

The successful candidate will have a proven track record of at least 5 years acting as an IT Service Owner/Operations Manager working in a global multinational environment with matrix management.

Main Responsibilities:

  • Service Lifecycle Management: Responsible for service delivery and managing the complete lifecycle of all related business and technical services, ensuring continuous improvement and high-quality service delivery.
  • Automation and Operational Efficiency: Ensure that operational processes are highly automated and efficient, minimizing manual efforts and focusing on an End-to-End Service Delivery approach.
  • Problem Management and Continuous Improvement: Identify, analyze, and address systemic service issues through the 'Problem Management' process to continuously improve service health and business satisfaction.
  • Cross-Functional Collaboration: Promote close collaboration with Business Engagement, Enterprise Architecture, and Solution Design & Implementation teams to ensure integrated and aligned service delivery with business requirements.
  • Budget Planning and Control: Responsible for planning and controlling the budget for the assigned services in alignment with the DTX Finance Team's requirements.
  • Contract Compliance with Partners and Suppliers: Ensure fulfillment of contracts with partners and suppliers in close cooperation with DTX Sourcing, Operations Management, and other relevant DTX functions.

The scope of services included but is not limited to:

  • CRM for Service & Sales users
  • CRM for Platform users
  • CRM for Visit Report users
  • Order Automation (SAP/OpentText)
  • SAP (Sales & Distribution / Logistics Execution / Material Management)
  • Finance (SAP Finance & Controlling, integration with TM5, Col.Bi, CreditSafe)

Knowledge, Skills and Abilities:

  • University degree in Computer Science or related
  • Proven track record for at least 5 years acting as an IT Service Owner/Operations Manager working in a global multinational environment with matrix management

Benefits:

  • Competitive salary
  • Bonus and benefits package
  • Opportunities for career growth and development

Location: [insert location]



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