Network Service Manager
hace 3 semanas
Company Overview:
Colt Technology Services Group Ltd. is a leading provider of network, voice and data centre services to thousands of businesses worldwide. Our company empowers people to create intelligent solutions that drive business growth.
About the Role:
We are seeking an experienced Network Service Manager or Business Partnership Lead to join our team. This key role ensures that Colt's Service Management Services deliver a consistently excellent experience by meeting contractual obligations and exceeding customer expectations.
About You:
To be successful in this role, you will have some administrative/technical background, with knowledge of established procedures and Colt processes. You will be able to manage workload independently, solve problems within set parameters, and deliver accurate, high-quality work. Your strong communication skills will enable you to handle customer complaints and escalations effectively, while building strong relationships across Colt teams to streamline communication and operations.
What We're Looking For:
We are looking for someone who can lead the onboarding of new service-managed customers during the first 3–6 months, develop and maintain service management documentation, identify client relationship strengths and gaps, and align Colt services to current and future needs. Additionally, you will provide training and support on Colt tools and processes for assigned customers, attend regular meetings/calls with customers alongside the Account Executive (AE), and track important orders in collaboration with the Transition Order Management team.
The Ideal Candidate:
We are seeking someone who has a bachelor's or master's degree in business management/marketing, and is fluent in German and English, both written and spoken; proficiency in other languages is a plus. The ideal candidate will have a technical background, strong problem-solving skills, and excellent communication and interpersonal skills.
Salary Range:
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, pension scheme, and generous holiday allowance.
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