Service Operations Manager

hace 2 días


Barcelona, Barcelona, España Rotzinger Group A tiempo completo
Job Summary

We are seeking an experienced Service Operations Manager to oversee the service department at Rotzinger Group. This is a key role in driving customer satisfaction, optimizing service operations, and supporting our mission to deliver cutting-edge packaging solutions.

About the Role

The Service Operations Manager will be responsible for managing a team of highly skilled technicians, ensuring the successful testing, commissioning, and maintenance of our advanced packaging machinery. Key responsibilities include:

  • Supervising and guiding the technical team to ensure alignment with company strategic objectives.
  • Overseeing service appointments, assigning tasks to technicians, and ensuring efficient and timely service delivery.
  • Scheduling resources, managing team schedules and workloads equitably and efficiently.
  • Organizing training programs to enhance the team's skills and knowledge.
  • Maintaining strong relationships with clients, ensuring they feel valued and managing expectations to improve customer satisfaction.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Engineering, Business Administration, Logistics, or a related field.
  • More than 5 years of experience in packaging or industrial machinery.
  • Advanced Spanish and English language skills.
Estimated Salary Range

$85,000 - $115,000 per annum, depending on experience.



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