IT Service Operations Manager

hace 1 mes


Barcelona, Barcelona, España Novartis A tiempo completo

Job Overview

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We are seeking a highly skilled IT Service Operations Manager to join our team in Barcelona. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.

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Main Accountabilities:

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  • Deliver on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance.">
  • SUPPORT in Predict and prevent operations for assigned scope with target to identify gaps, reducing MTTR, improving time to delivery and CSAT within the scope in collaboration with service lines.">
  • Manage a service operations with standardized services, processes and tools to provide efficient, high quality services.">
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Required Skills and Qualifications:

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To be successful in this role, you will need to have a Bachelor's degree in Computer Science, Information Technology or related field and at least 3 years of experience as Service Manager, Customer Success or equivalent roles.

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You should also have strong knowledge of service operations, operational quality management, and service transition, as well as experience with Salesforce Marketing Cloud, Salesforce Marketing Cloud Personalization, Salesforce Data Cloud, and Salesforce Marketing Cloud Intelligence.

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Salary:

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The estimated salary for this position is around €60,000 - €80,000 per year, depending on your level of experience and qualifications.

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Benefits:

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As an employee of Novartis, you will have access to a range of benefits, including health insurance, retirement plans, and opportunities for professional development.

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About Us:

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Novartis is a leading pharmaceutical company committed to improving and extending people's lives. We are dedicated to becoming the most valued and trusted medicines company in the world.

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Why Join Us:

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By joining our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in people's lives. You will also have access to a range of benefits and opportunities for professional development.



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