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We are a fast-moving, innovative, and international team dealing with different countries and cultures.
">Job DescriptionAs a Corporate Service Manager at Webfleet Solutions B.V., you will provide ongoing support to our clients and collaborate with them. The candidate should be able to contribute to building relationships, implementing business reviews, and deliver on agreed actions that will increase our business' revenue potentials and minimize churn rates.
Key Responsibilities:- Promote our value propositions – the corporate service manager must understand the practical procedures of achieving goals and delivering value.
- Create visibility in the client roadmap and long-term customer perspective.
- Understand the customer's organization, its needs, goals, and challenges.
- Being an internal and external point of contact to centralized cooperation within the department and with partners externally concerning your clients.
- Engage with customers in a dedicated and regular manner, e.g., in quarterly business reviews, roadmap presentations, and product training.
- Evaluate product usage data and take necessary actions to improve product adoption and reduce churn.
- Review customer complaints and concerns and seek to improve the customer experience.
- Conduct diagnostics and identify gaps in the customer's product setup and processes.
- Guide customers in implementing improvements allowed by our service.
- Proactively supporting growth by detecting cross- and up-selling opportunities.
- Develop creative solutions in collaboration with technical experts when standard features are not sufficient to meet customer needs.
- Take ownership of escalations until solved according to customers' expectations.
