Service Development Manager – Valuation Services
hace 1 mes
As a Service Development Manager for Valuation Services at Sgs, you will contribute to the development of our service strategy. Your key responsibilities will include formulating objectives and developing ideas for future service development, ensuring our services remain competitive and ahead of industry standards.
Innovate and Enhance Valuation ServicesYou will lead the creation of new Valuation services in line with strategic goals set, and continually refine operational processes to enhance overall business performance. Your ability to identify market trends and stay ahead of industry developments will be crucial in maintaining a competitive edge.
Define Business RequirementsEstablish clear business requirements and ensure their successful implementation through collaboration and coordination with key internal stakeholders (IT, Marketing, Finance, etc.) and external service providers.
Monitor and Optimize Service PerformanceContinuously evaluate service performance against operational KPIs to ensure targets are met and exceeded.
Drive Sales Support EffortsProvide expert guidance and support to Market Development Managers to strengthen sales strategies and close high-value deals.
Key Responsibilities- Proactively search for potential market opportunities by conducting market analysis and trend forecasting.
- Coordinate with Market Development Managers to define strategy for market penetration and expansion.
- Continuously track and assess competitor actions in the market.
- Stay updated on WCO and WTO regulatory frameworks, recommendations, and policies.
- Lead the writing of comprehensive technical and financial proposals.
- Assist Market Development Managers in negotiating contracts with clients.
- Represent the company in client meetings.
- Develop, maintain, and deliver training materials for end users.
- Collaborate with the marketing department to devise and execute promotional strategies.
- Work closely with the Finance team to develop and implement suitable business models.
- Liaise with the IT department to select appropriate technologies.
We are seeking a highly experienced Service Development Manager with a strong background in service development, product management, or business strategy. Your expertise in Customs valuation, international trade, and regulations, as well as your ability to lead cross-functional teams and manage strategic projects, is essential for success in this role.
You will also possess a Bachelor's degree in business, Economics, or a related field, and certifications in Project management or strategic leadership will be an asset.
Required Skills- Strategic thinking to make strategic decisions and translate client needs and market opportunities into actionable service development initiatives.
- Influence and drive collaboration to align cross-functional teams, gain stakeholder buy-in, and influence senior leadership on strategic decisions.
- Solution and results-oriented mindset to deliver results meeting (or exceeding) customer expectations.
- Cross-functional communication to coordinate between departments such as IT, marketing, finance, and external partners.
- Project management skills to create and manage detailed service development road maps, timelines, and deliverables.
- Analytical and financial acumen to conduct market research, competitor analysis, and understand financial principles.
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