Operations Manager

hace 2 días


Barcelona, Barcelona, España Aristocrat Gaming A tiempo completo

Company Overview

Aristocrat Gaming is a leading provider of gaming solutions. As our new Operations Manager - Technical Services, you will play a key role in supporting the success of the EMEA region.

About the Role

We are seeking an experienced Operations Manager - Technical Services to join our team. The successful candidate will be responsible for managing a team of technical service technicians to support the EMEA region.

Key Responsibilities

  • Lead a team of talented service technicians to support the EMEA region.
  • Provide team leadership, shared vision, and positive communications to achieve the company's vision and strategy consistent with the company's core values and team principles.
  • Build strong relationships and collaborative partnerships with colleagues from around the world.
  • Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members.
  • Responsible for attracting, selecting, and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet the company's strategic direction.
  • Plan and direct organizational development of assigned personnel that he/she is assigned. Areas include technical training, customer service, and business acumen.
  • Manage large resources assigned and facilitate the assignments of staffing to the service model.
  • Be a member of the EMEA leadership team; contribute to the region being able to achieve company goals.
  • Develop service relationships with customer representatives and meet with appropriate individuals as the company's representative in the region.

What You'll Do

This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations. There are also two major distributors with one in France and one in South Africa that require ongoing support. Business travel expectations are 25% to 50% of time and the primary on-site work location is Barcelona. There will be some opportunity for remote working.

Leadership and Team Management

As Operations Manager - Technical Services, you will lead a team of talented service technicians to support the EMEA region. This includes providing team leadership, shared vision, and positive communications to achieve the company's vision and strategy.

Salary

The estimated salary for this role is €80,000 - €120,000 per annum, depending on experience.



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