Security Operations Manager
hace 3 días
As a key member of the Accor Hotels team, the Security Operations Manager will be responsible for ensuring compliance with corporate Safety & Security standards. This includes leading hotel employees and overseeing the activities of the Safety & Security department.
Key Duties:
• Lead hotel employees to ensure compliance with corporate Safety & Security standards.
• Oversee the activities of the Safety & Security department, including planning and carrying out security plans for special events or V.I.P.s.
• Investigate all incidents and ensure that all activities on shift are documented correctly.
Administration:
The Security Operations Manager will be responsible for designing and implementing a strategic plan for the Safety & Security department annually. This will include conducting weekly inspections of the hotel for safety or security infractions and ensuring corrections are made.
Customer Service:
The Security Operations Manager will handle and resolve guest queries and complaints efficiently, establishing amicable relationships with all clients and guests. This will include providing effective support to the team to enable them to deliver efficient services to guests.
Financial:
The Security Operations Manager will support the financial objectives of the hotel through proper management. This will include preparing the overall Security budget and ensuring wise use of allocated funds.
Operational:
The Security Operations Manager will brief senior Hotel leaders on assigned special tasks, projects, or surveys. This will include forming and maintaining productive relationships with local authorities and organizations.
Personnel:
The Security Operations Manager will maintain good relationships with all departments and colleagues. This will include supporting and encouraging all staff members and designing and implementing training programs for hotel staff in relevant areas.
Additional Responsibilities:
The Security Operations Manager will perform tasks as directed by Management and participate in related project teams. This will include being responsible for managing audits and performing other related duties and special projects as required by Management.
Qualifications:
The ideal candidate will have a Bachelor's degree and 10 years of Safety & Security experience, preferably in Hospitality. Industry affiliations and certification are a plus. Exceptional communication skills and solid industry knowledge are essential for this role.
What We Offer:
As a member of the Accor Hotels team, the Security Operations Manager will have access to employee benefit cards offering discounted rates at Accor worldwide. They will also have the opportunity to develop their talent and grow within their property and across the world. Additionally, they will be able to make a difference through Corporate Social Responsibility activities.
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