Senior Operations Manager
hace 1 mes
**About the Role**
We are seeking a highly skilled Senior Operations Manager to join our EMEA Technical Services team in Barcelona. This is a key role that will require you to lead a team of talented service technicians and provide strategic direction to support the growth and success of the region.
About You
We are looking for someone with a strong background in operations management, who can provide leadership, guidance, and oversight to ensure the smooth delivery of technical services across the EMEA region.
Your Responsibilities
This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations. You will be responsible for managing a global team of 8 staff members who primarily service, install, and remove EGMs at customer locations, as well as providing remote support to customers for installations and problem solving.
The successful candidate will also be required to:
- Lead a team of talented service technicians to support the EMEA region.
- Provide team leadership, shared vision, and positive communications to achieve Aristocrat's vision and strategy consistent with Aristocrat's core values and team principles.
- Build strong relationships and collaborative partnerships with colleagues from around the world.
- Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members.
- Responsible for attracting, selecting, and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet Global Technology Services EMEA strategic direction.
- Plan and direct organizational development of assigned personnel that he/she is assigned. Areas include technical training, customer service, and business acumen.
- Manage large resources assigned and facilitate the assignments of staffing to the service model.
- Be a member of the EMEA leadership team and contribute to the region being able to achieve company goals.
- Develop service relationships with customer representatives and meet with appropriate individuals as the company's representative in the region.
About the Company
Aristocrat Technologies is a leading provider of gaming solutions, and we are committed to delivering exceptional customer experiences through innovative products and services. Our EMEA region is a critical part of our global operations, and we are seeking a highly skilled leader to drive success in this area.
About the Location
This role will be based in Barcelona, Spain, and will require regular travel (approximately 25-50% of time) to meet with team members, customers, and other stakeholders across the region.
What We Offer
We offer a competitive salary package, including an estimated annual salary of €80,000 - €110,000 depending on experience, as well as excellent benefits and opportunities for professional growth and development. If you are a motivated and experienced operations manager looking for a new challenge, please apply now
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