Client Services Manager
hace 3 semanas
As a Client Services Manager at ADP, Inc., you will be responsible for managing a portfolio of clients and delivering exceptional customer service. Your key objective will be to ensure timely and accurate global payroll processing while providing personalized support to each client.
You will work closely with internal teams, external partners, and clients to achieve this goal. Your tasks will include:
- Ensuring all client deliverables and Service Level Agreements (SLAs) are met;
- Managing all steps of the funding process, including generating consolidated invoices for client approval and funding initiation;
- Reviewing and communicating payroll changes between clients and global payroll providers;
- Auditing payroll calculations from global payroll providers;
- Maintaining open items logs and tracking improvements to ensure all open items are closed.
We offer a competitive salary of $85,000 - $115,000 per annum for this role, which requires a minimum of 2 years of professional experience in a service environment and a Bachelor's degree from an accredited four-year college or university. Fluency in English is essential, and bilingual language skills are a plus.
Our ideal candidate has excellent written and verbal communication skills, strong organization skills, and the ability to maintain priorities in a constantly changing environment.
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