IT Services Manager for Enterprise Support

hace 4 días


Barcelona, Barcelona, España Allianz A tiempo completo

At Allianz, we are seeking an experienced IT Services Manager to lead our Onsite Support Services team. This critical role involves overseeing Asset Management, including tracking and managing IT assets throughout their lifecycle. Additionally, the position will oversee Onsite Services (IMAC/D) for installations, moves, adds, changes, and disposal of IT equipment, as well as management of vending machines, remote diagnostics tools, and asset management platforms. The IT Services Manager will also play a key role in the Walk-in Center, ensuring immediate face-to-face technical support for employees. These services work together to maintain an efficient and effective IT environment. We offer competitive compensation, with an estimated annual salary range of $120,000 - $150,000, depending on experience and location.

Key Responsibilities:
• Oversee Asset Management, ensuring accurate tracking and management of IT assets.
• Manage Onsite Services (IMAC/D), ensuring timely and efficient installation, movement, addition, change, and disposal of IT equipment.
• Supervise the management of vending machines, remote diagnostics tools, and asset management platforms.
• Lead the Walk-in Center team, providing immediate technical support to employees.

We value diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting.

What you need to succeed in this position?
• Bachelor's degree in Business Administration, Change Management, Economics, IT, or comparable education.
• Proven experience (5+ years) in Onsite support products: Asset Management, Onsite Site Services (IMAC/D), Walk-in center.
• Knowledge of Windows Operating Systems & MAC OS, HW devices.
• Overview knowledge of workplace SaaS products and services.
• Customer-focused mindset with a commitment to delivering high-quality service.



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