Global IT Service Manager for Onsite Support Services

hace 3 semanas


Barcelona, Barcelona, España Allianz A tiempo completo

Company Overview

Allianz Technology is the global IT service provider for Allianz, delivering end-to-end IT solutions that drive digitalization in the financial services industry. With over 12,000 employees across 51 countries, we work together with other Allianz entities to pioneer digitalization.

About the Role

We are seeking a Global IT Service Manager to oversee onsite support services globally. The successful candidate will ensure high-quality service delivery and continuously improve service standards. This includes managing key IT operations, such as asset management, onsite services, and equipment installations.

Key Responsibilities

  • Coordinate and monitor services to ensure alignment with IT standards and processes.
  • Participate in defining key indicators and parameters, including cost per service, quality, capacity, business continuity, and IT security.
  • Work with agile teams using methods like Scrum/DevOps to ensure end-to-end responsibility for services.
  • Focus on service management through the whole matrix organization and design new service components.
  • Continuously improve services along the ITIL framework, considering cost optimization.

Requirements

  • Proven experience (3+ years) in IT service management, with a focus on asset management, walk-in centers, and vending machines.
  • Strong understanding of IT service management principles and practices.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Ability to work under pressure and handle challenging situations with professionalism.

What We Offer

  • A competitive salary of approximately $120,000 - $180,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including a company bonus plan, pension, employee stock program, and multiple employee discounts.
  • Opportunities for professional growth and development within the company.

Location

This role is based in [insert location], with opportunities to work with diverse, cross-functional teams across different regions.

Contact Information

Please submit your application, including your resume and cover letter, to [insert contact information].



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