IT Service Delivery Manager for Enterprise Directory

hace 5 días

Barcelona, Barcelona, España Fullstack Talents | IT Talent Solutions A tiempo completo
Role Overview

This is an internal global position responsible for ensuring the security, maintenance, and management of the Active Directory estate in accordance with partner contractual agreements and internal security policies.

Key Responsibilities:
  • Ensure process and support Active Directory escalations from service providers as needed.
  • Collaborate with the service owner to ensure adherence to policies and standards.
  • Implement effective access and management controls for the environment.
  • Ensure infrastructure readiness for hosting new OS versions.
  • Safeguard services by addressing known vulnerabilities.
  • Confirm that anti-malware solutions are running smoothly across the server estate.
  • Manage proper onboarding of servers into the Privilege Access Management tool.
  • Ensure compliance with partner contracts and internal security policies.
  • Validate and improve the accuracy of server records in the CMDB compared to other data sources.
  • Develop and manage scripts, automate processes, and oversee monitoring and alert systems.
  • Partner with local teams and projects to ensure efficient service usage.
  • Participate in operational governance meetings with key suppliers.
  • Drive and support continuous service delivery improvements.
  • Monitor and manage SLAs and KPIs to meet service contract requirements.
Requirements

To be successful in this role, you will need:

  • Minimum 3 years of experience in an IT system engineering role in an IAM/Active Directory area.
  • Strong Technology and IT Infrastructure background.
  • Good understanding of large organizations, business processes, and corporate culture working across multiple geographies.
  • Experience in working within a Global company.
  • Experience in managing/working with outsourcing partners.
  • University degree in Information Systems subject or any comparable education.
  • Project Management education and experience.
  • ITIL v3 certified.
  • Occasional travel (up to 20%) is required.
Benefits

We offer:

  • Annual Bonus: Earn a rewarding yearly bonus worth 10% of your salary for all your hard work and dedication.
  • Generous Time Off: Enjoy 25 days of paid vacation, plus an extra 6 sick days to rest and recharge when you need it.
  • Daily Perks: Enjoy meal vouchers, plus a company-provided laptop and smartphone to keep you well-equipped and connected.
  • Professional Growth: Dive into training and courses, fully covered by us – because we believe in investing in your growth.
  • Commuting Support: Get a transport allowance to help with your daily travels.
  • Retirement Savings: Monthly pension allowance to help you plan for a secure future.
About Us

Our client is proud to be a global thought leader, leading 30,000+ colleagues with a collective spirit working in over 60 countries globally. You'll have the opportunity to grow and work across an extensive portfolio of global brands. We empower colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives.

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