IT Service Delivery Manager

hace 5 días


Barcelona, Barcelona, España Nestlé Sa A tiempo completo

About Nestlé Sa
We are a diverse, global team of IT professionals in the largest health, nutrition, and wellness company in the world. We strive to create an environment where people are valued for who they are. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future.

Salary Information
We offer a highly competitive salary package including $110,000 - $140,000 per annum, comprehensive social benefits package, flexible remuneration with tax advantages, health insurance, restaurant card, mobility plan, etc., and a state-of-the-art campus.

About the Job
We are seeking an experienced IT Service Management professional to lead our Regional IT Operations team. The successful candidate will be responsible for delivering exceptional service quality, ensuring high levels of customer satisfaction, and driving continuous process improvement. Key responsibilities include leading Market connect Forums, serving as the Regional escalation SPOC for ITSM, driving to achieve RUN IT Objectives, measuring process adherence through KPIs, and ensuring target resolution times are met.

Requirements
To succeed in this role, you will need a minimum 8 years of experience in Service Management, with preferred experience and certification in ITIL practices, and experience managing operations for IT Service Management Processes and coordinating governance activities with IT suppliers for large-scale IT sustain organizations. Strong analytical and trend analysis skills, knowledge of receiver needs and service level agreements, and excellent oral and written communication skills are also essential.

What You Will Get
As part of our global team, you will have access to ongoing training and career opportunities, a hybrid working environment with a flexible working scheme, dog-friendly campus, medical center, canteen, areas to co-create, network, and relax, recreation activities such as yoga, Zumba, and volunteering opportunities, a wide range of employee benefits, and personal and professional growth through constant career development.



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