IT Service Manager

hace 1 semana

Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

Key Responsibilities:

  • Oversee the end-to-end delivery of IT services, ensuring they meet business needs and performance standards.
  • Manage incident, problem, and change management processes to ensure timely resolution and minimal disruption to business operations.
  • Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.
  • Develop and implement IT service management policies, processes, and procedures based on ITIL best practices.
  • Collaborate with cross-functional teams to ensure the successful implementation and integration of IT services.

Requirements:

  • Proven experience in managing an IT service or projects, preferably with IT platforms.
  • Expertise in ITIL framework and best practices.
  • Proficiency in IT service management tools and software.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Able to manage multiple priorities and work in a fast-paced, dynamic environment.

About Allianz:

Allianz Popular Sl. is a leading provider of financial services, and we are committed to delivering exceptional service to our customers.

We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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