IT Service Manager
hace 1 mes
Key Responsibilities:
- Oversee the end-to-end delivery of IT services, ensuring they meet business needs and performance standards.
- Manage incident, problem, and change management processes to ensure timely resolution and minimal disruption to business operations.
- Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.
- Develop and implement IT service management policies, processes, and procedures based on ITIL best practices.
- Collaborate with cross-functional teams to ensure the successful implementation and integration of IT services.
Requirements:
- Proven experience in managing an IT service or projects, preferably with IT platforms.
- Expertise in ITIL framework and best practices.
- Proficiency in IT service management tools and software.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Able to manage multiple priorities and work in a fast-paced, dynamic environment.
About Allianz:
Allianz Popular Sl. is a leading provider of financial services, and we are committed to delivering exceptional service to our customers.
We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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