IT Service Management Professional

hace 2 semanas


Barcelona, Barcelona, España Nestlé Sa A tiempo completo
About the Role

We are seeking an IT Operations Specialist in IT Service Management for our team at Nestle SA.

Job Summary

The IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in specific Incident, Request, Knowledge, Problem, and Experience Management.

Key Responsibilities
  • Monitor compliance and health of processes
  • Prepare and drive Service Review KPIs and Reporting
  • Manage Service Experiences AG ticket queues
  • Act as point of contact for incoming queries, requests, and escalations
Requirements

Minimum 8 years experience in Service Management, preferably with experience managing operations for IT Service Management Processes and coordinating governance activities with IT suppliers. Strong knowledge of services delivered to receivers required.

What We Offer

A competitive salary range of €60,000 - €80,000 per annum, depending on location and experience.



  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the Role: We are seeking an IT Service Management Lead to join our team at Nestlé Sa. As a key member of our IT department, you will be responsible for leading regional IT Service Management practices and processes, focusing on ITIL processes in specific Incident, Request, Knowledge, Problem, and Experience Management.Key Responsibilities: Monitoring...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Job Overview:Nestlé Sa is seeking an experienced IT Service Management Specialist to join their team. This role involves overseeing regional IT Service Management practices and processes, with a focus on ITIL processes in Incident, Request, Knowledge, Problem, and Experience Management.About the Job:The successful candidate will be responsible for managing...


  • Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    We are seeking an IT Service Management Specialist to drive holistic IT service management encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.About the RoleDeliver on IT Service Management for specific tower/service line across ITIL process, Service...


  • Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

    Job Description:The IT Service Management Specialist will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance. This role requires a highly skilled and motivated individual who can govern the service...


  • Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

    Job OverviewWe are seeking a skilled IT Service Management Specialist to drive holistic IT service management and contribute to enabling operational excellence and continuous improvement in the Service quality across TT.About UsNVA is a leading healthcare company that aims to improve and extend people's lives. We believe that our associates are key to...


  • Barcelona, Barcelona, España Jordan martorell s.l. A tiempo completo

    Job DescriptionEstimated salary: €80,000 per annum.We are seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service...


  • Barcelona, Barcelona, España Zurich Insurance A tiempo completo

    Company OverviewZurich Insurance is a leading insurance company seeking to enhance its IT operations and service management capabilities.Job Description:We are looking for an experienced IT Operations and Service Management Lead to join our dynamic team. As an IT Operations and Service Management Lead, you will be responsible for leading and managing the...


  • Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

    Job OverviewJoin Jordan Martorell S.L. as an IT Service Management Specialist in Barcelona, Spain.We are currently seeking a highly skilled and motivated individual to fill this position, which offers a competitive salary of €85,000 per annum.About the RoleDemonstrate exceptional leadership skills in driving holistic IT service management across all ITIL...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Company OverviewLastminute Group is a dynamic organization dedicated to providing innovative solutions in the travel industry. We are committed to delivering exceptional customer experiences and driving business growth through efficient IT systems.SalaryThe estimated annual salary for this position is between €60,000 - €80,000 depending on qualifications...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    At Allianz Popular Sl., we're looking for a skilled IT Risk Management Professional to join our team in Barcelona. As an IT Risk Analyst, you'll play a key role in supporting excellence in non-financial risk management within Allianz's IT operations.About the RoleWe're seeking a talented professional with 3-5 years of experience in IT risk management, IT...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Nestl's IT Hub is a diverse, global team of IT professionals seeking an experienced IT Operations Specialist to join our dynamic environment. We offer competitive salary and comprehensive benefits package, flexible working scheme, and ongoing training opportunities reflecting our commitment to people as our most valuable asset.About the RoleThe...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    Company Overview: Allianz Services provides high-quality services and support to the Allianz Group, reflecting its geographic and functional diversity.Job Title: Junior IT Risk AnalystAbout the Role:As a Junior Risk Analyst, you will play a key role in supporting excellence in non-financial risk management within Allianz's IT operations. Reporting to the IT...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    Company Overview:Allianz Services is a leading provider of high-quality services and support to the Allianz Group. Our employees reflect the Group's geographic and functional diversity, working together to ensure the robustness of Allianz's digital operational resilience.About the Role:We are seeking a motivated Junior IT Risk Specialist to join our team in...

  • IT Service Manager

    hace 1 mes


    Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    Key Responsibilities:Oversee the end-to-end delivery of IT services, ensuring they meet business needs and performance standards.Manage incident, problem, and change management processes to ensure timely resolution and minimal disruption to business operations.Monitor and report on service performance metrics, identifying areas for improvement and...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    Company Overview: Allianz Technology is the service provider for Allianz Group IT, safeguarding and steering its evolution. We identify and address information risks impacting business objectives and ensure the Group's IT strategy aligns with the Business Strategy, Operational Excellence, and Key Functions.About Us: At Allianz Popular Sl., we offer flexible...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About Nestlé SaWe are a diverse, global team of IT professionals in the largest health, nutrition, and wellness company in the world. We strive to create an environment where people are valued for who they are. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future.Salary InformationWe...


  • Barcelona, Barcelona, España Wever & Ducré A tiempo completo

    Wever & Ducré, a leading manufacturer of lighting fixtures, is seeking a highly skilled Customer Service and Order Management Professional to join their team. With a strong focus on customer satisfaction and efficient order processing, this role will play a critical part in driving business growth and success.About UsAt Wever & Ducré, we combine high-tech...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job Title: IT Service Management Governance SpecialistJob Summary:We are seeking an experienced IT Service Management Governance Specialist to join our team. The successful candidate will be responsible for delivering and applying ITSM policies, processes, and procedures across the organization.Key Responsibilities:Deliver and apply ITSM policies, processes,...


  • Barcelona, Barcelona, España Fleetone Solutions S.L. A tiempo completo

    About Fleetone Solutions S.L.We are a rapidly growing B2B company, specializing in the development of advanced fleet management software for organizations with large fleets. Our team is dedicated to providing top-notch customer support and ensuring seamless interactions with our clients.The Role:We are seeking a highly skilled Customer Service Professional...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Risk Management Professional to join our team at Allianz Technology. The successful candidate will be responsible for supporting the Group Protection & Resilience team in managing third-party risks.Job DescriptionThe role involves taking over responsibility for one of the areas listed below:Communication &...