IT Service Management Professional
hace 2 semanas
We are seeking an IT Operations Specialist in IT Service Management for our team at Nestle SA.
Job SummaryThe IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in specific Incident, Request, Knowledge, Problem, and Experience Management.
Key Responsibilities- Monitor compliance and health of processes
- Prepare and drive Service Review KPIs and Reporting
- Manage Service Experiences AG ticket queues
- Act as point of contact for incoming queries, requests, and escalations
Minimum 8 years experience in Service Management, preferably with experience managing operations for IT Service Management Processes and coordinating governance activities with IT suppliers. Strong knowledge of services delivered to receivers required.
What We OfferA competitive salary range of €60,000 - €80,000 per annum, depending on location and experience.
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