IT Service Management Lead

hace 3 días


Barcelona, Barcelona, España Nestlé Sa A tiempo completo

About the Role: We are seeking an IT Service Management Lead to join our team at Nestlé Sa. As a key member of our IT department, you will be responsible for leading regional IT Service Management practices and processes, focusing on ITIL processes in specific Incident, Request, Knowledge, Problem, and Experience Management.

Key Responsibilities: Monitoring compliance and health of process, preparing and driving Service Review KPIs and Reporting for all in-scope Products & Regions, managing Service Experiences AG ticket queues, and acting as point of contact for incoming queries, requests, and escalations related to operational tools such as ServiceNow.

The Ideal Candidate: Will have minimum 8 years in Service Management experience, with experience managing operations for IT Service Management Processes and coordinating governance activities with IT suppliers for large-scale IT sustain organizations. Significant service delivery experience within complex, global organizations with ability to influence and consult in an IT Service Management environment.

We Offer: Competitive salary of $120,000 - $150,000 per year, comprehensive social benefits package, hybrid working environment, ongoing training, and career opportunities. Additionally, we offer great benefits including competitive salary, comprehensive social benefits package, flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc., personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

About Us: Nestlé is the largest food and beverage company in the world, with presence in more than 185 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet.



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