IT Service Management Specialist
hace 7 horas
Nestlé Sa is seeking an experienced IT Service Management Specialist to join their team. This role involves overseeing regional IT Service Management practices and processes, with a focus on ITIL processes in Incident, Request, Knowledge, Problem, and Experience Management.
About the Job:
The successful candidate will be responsible for managing the Service Experiences AG ticket queues, acting as a point of contact for incoming queries, requests, and escalations related to operational tools such as Service Now, tracking results, and performing analysis for the RUN IT Objectives for EUR. They will also collaborate with IT Service Management and Product teams to understand results, develop action plans, and drive improvement.
Responsibilities:
• Manage the Service Experiences AG ticket queues to ensure proactive management of tickets.
• Act as the point of contact for incoming queries, requests, and escalations related to operational tools such as Service Now.
• Track results and perform analysis for the RUN IT Objectives for EUR.
• Collaborate with IT Service Management and Product teams to understand results, develop action plans, and drive improvement.
Requirements:
• Minimum 8 years in Service Management.
• Experience in managing operations for IT Service Management Processes and coordinating governance activities with IT suppliers for large-scale IT sustain organizations.
• Significant service delivery experience within complex, global organizations with the ability to influence and consult in an IT Service Management environment.
What We Offer:
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus comprehensive benefits including health insurance, restaurant card, mobility plan, and flexible remuneration package.
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