IT Service Manager for Global Business Partnerships
hace 2 días
Omya International Ag is a leading company in the industry, and we're seeking an experienced IT Service Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional service delivery across various services.
Job DescriptionThe Sales, Marketing, Finance & HR Service Manager will oversee the entire service lifecycle, ensuring that each service meets the highest quality standards. This role requires strong collaboration with cross-functional teams, including Business Engagement, Enterprise Architecture, and Solution Design & Implementation.
Main Responsibilities- Service Lifecycle Management: Manage the complete lifecycle of all related business and technical services, focusing on continuous improvement and high-quality service delivery.
- Automation and Operational Efficiency: Ensure operational processes are highly automated and efficient, minimizing manual efforts and prioritizing end-to-end service delivery.
- Problem Management and Continuous Improvement: Identify, analyze, and address systemic service issues through the 'Problem Management' process to continuously improve service health and business satisfaction.
- Cross-Functional Collaboration: Promote close collaboration with Business Engagement, Enterprise Architecture, and Solution Design & Implementation teams to ensure integrated and aligned service delivery with business requirements.
- Budget Planning and Control: Responsible for planning and controlling the budget for assigned services in alignment with the DTX Finance Team's requirements.
- Contract Compliance with Partners and Suppliers: Ensure fulfillment of contracts with partners and suppliers in close cooperation with DTX Sourcing, Operations Management, and other relevant DTX functions.
The scope of services includes but is not limited to:
- CRM for Service & Sales users
- CRM for Platform users
- CRM for Visit Report users
- Order Automation (SAP/OpentText)
- SAP (Sales & Distribution / Logistics Execution / Material Management)
- Finance (SAP Finance & Controlling, integration with TM5, Col.Bi, CreditSafe)
To succeed in this role, you will need:
- University degree in Computer Science or related field
- Proven track record of at least 5 years as an IT Service Owner/Operations Manager in a global multinational environment with matrix management
We offer a competitive salary of $120,000 per year, commensurate with experience.
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