Global IT Operations Manager
hace 2 días
We are seeking an experienced and dynamic professional to lead our Global IT Incident and Problem Management team. As a key member of our organization, you will be responsible for overseeing the continuous operation of global IT incidents, ensuring seamless shift coverage 24/7. This critical role reports directly to the Head of Department IT Services and Process Operations at Allianz Popular Sl.
Job Description**Mission:** Lead, mentor, and develop a high-performing incident and problem management team across different countries, fostering a culture of excellence and collaboration.
**Key Responsibilities:**
- Oversight of global IT incident management operations, guaranteeing uninterrupted service delivery.
- Main point of contact for Allianz Technology Management in the event of a major incident, providing strategic leadership and decisive action.
**Requirements:
**To succeed in this position, you will need:
Bachelor's degree in Information Technology, Business Administration, or a related field.
Proven experience in a senior IT service management role, preferably within a large and complex IT environment.
5+ years of relevant work experience.
Excellent leadership and interpersonal skills, with experience managing international teams.
Strong analytical and problem-solving skills, with ability to remain calm under pressure and lead teams through complex situations.
Business fluent in English, additional languages are a plus.
**What We Offer:
In return for your expertise, we offer a competitive salary of $100,000 - $120,000 per annum, commensurate with experience. Our comprehensive compensation package includes a company bonus plan, pension, employee stock program, and multiple employee discounts. You will also enjoy flexible working hours, an international and multicultural environment, and opportunities for growth and professional development within our organization.
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