Global IT Operations Manager for Incident and Problem Management
hace 6 horas
We are seeking an experienced professional to lead our global 24/7 incident and problem management operations team. As Global IT Operations Manager, you will oversee the continuous operation of global IT incidents, ensuring seamless shift coverage across different countries. In this leadership role, you will be responsible for managing a high-performing incident and problem management team, leading them through complex situations while maintaining excellent relationships with stakeholders.
Our company, Allianz Popular Sl., offers a dynamic and multicultural environment where diversity is valued. Our employees come from over 52 different nationalities, providing a unique opportunity to learn and grow in a truly global setting. We offer flexible working hours, allowing you to start your day according to your needs, as well as intensive working hours on Fridays during the summer months, giving you more free time to enjoy.
We provide numerous opportunities for professional growth within the company, valuing internal talent and promoting advancement through training programs, mentoring, and skills development. You will have the chance to develop strong analytical and problem-solving skills, as well as excellent crisis management skills, all while remaining calm under pressure.
The successful candidate will have a Bachelor's degree in information technology, business administration, or a related field, along with at least 5 years of relevant work experience in a senior IT service management role. They must possess strong leadership and interpersonal skills, particularly in an international environment, as well as excellent communication and stakeholder management skills. Business fluency in English is required, with additional languages being a plus.
In this position, you will be responsible for:
- Leading, mentoring, and developing a high-performing incident and problem management team
- Overseeing the continuous operation of global IT incidents
- Maintaining excellent relationships with stakeholders
For this role, we estimate a salary range of $120,000 - $180,000 per year, depending on qualifications and experience. If you are looking for a challenging leadership position with opportunities for growth and professional development, please consider joining our team.
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