IT Service Incident Responder
hace 4 semanas
Company Overview: dLocal is a leading payments processor and merchant of record that enables global brands to collect payments in 40 emerging markets. Our flexible, remote-first culture offers travel, health, and learning benefits, along with the opportunity to work with a diverse team from 25+ nationalities.
Salary: $120,000 - $180,000 per annum, depending on experience and location.
Job Description: As an IT Service Incident Responder, you will analyze and expediently resolve incidents within our IT services by following incident management processes. Your responsibilities will include analyzing, troubleshooting, logging, and categorizing incidents to conclusion, prioritizing incidents according to their urgency and impact on the business and customers, preparing knowledge articles post-incidents, coordinating and communicating effectively with technical teams and stakeholders, and enhancing incident management processes as required.
Required Skills and Qualifications: 5+ years' experience in an incident management analyst role, including root cause and post-mortem expertise, ability to focus on solving critical incidents and drive expedient resolutions.
Benefits: As part of dLocal's global team, you will enjoy a competitive salary, flexible work arrangements, and opportunities for professional growth and development.
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