Incident Response Specialist
hace 1 mes
Role Summary: We are seeking a highly skilled Incident Manager to join our team at PayRetailers Arg S.R.L. in Barcelona. The successful candidate will be responsible for coordinating teams and ensuring clear communication throughout the incident response process, leading incident analysis and providing actionable recommendations to prevent future incidents.
Key Responsibilities:
- Ensure appropriate handling of incidents with the highest priority level
- Assist IT teams from the time when incidents are assessed until their resolution
- Manage major incident reviews and assist IT managers in identifying root causes
- Ensure close working relationships and regular interactions with internal clients
- Promote incident and problem management practices and help teams to ensure that these are properly carried out
Requirements:
- More than 4-6 years of experience in the functions described above
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced and dynamic environment
- Demonstrated ability to collaborate with diverse teams and lead incident response efforts
- Proven experience in managing and resolving critical incidents
About PayRetailers Arg S.R.L.: We offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.
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