Incident Management Strategist
hace 3 días
Vista, a leading design and marketing partner to millions of small businesses worldwide, is seeking an experienced Incident Management Strategist to join our team. This exciting opportunity offers a competitive salary of $**185,000 - $220,000 per year**, depending on location and experience.
Company OverviewVista exists to help small businesses thrive by delivering innovative solutions that elevate their presence in physical and digital spaces. With over 20 years of experience, we've built a reputation for excellence and customer satisfaction.
Job DescriptionThe Incident Management Strategist will oversee the incident management process, ensuring minimal customer and business impact. Key responsibilities include:
- Developing and implementing strategies to improve incident identification, handling, reporting, and prevention
- Oversight of incident resolution, with a focus on minimizing downtime and reducing the overall cost of incidents
- Improving incident management procedures and enhancing the quality of post-mortem analyses
To succeed in this role, you'll need:
- A Bachelor's or Master's degree in Information Technology, Computer Science, or a related field
- Experience in a senior leadership role in incident management, with a strong understanding of operating models in large, complex tech organizations
- Exceptional leadership, coaching, and team management skills, with the ability to drive organizational change and improve incident response and resilience
We offer a comprehensive benefits package, including:
- A competitive salary range of $185,000 - $220,000 per year, depending on location and experience
- A generous health insurance plan, including medical, dental, and vision coverage
- A 401(k) matching program, with a company match of up to 5%
- Flexible work arrangements, including remote work options and flexible hours
Vista is an equal opportunity employer, committed to diversity and inclusion. We strive to create a workplace culture that values and respects the unique contributions of all employees.
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