Manager, Incident Response

hace 1 semana


Barcelona, Barcelona, España Vistaprint A tiempo completo
About the Opportunity:
Are you a seasoned leader looking to take your career to the next level? Do you have a passion for driving operational excellence and improving incident response? If so, we invite you to join our team as a Manager, Incident Response. In this critical role, you will oversee the Incident Management team within Vista Engineering, developing and implementing strategies to enhance incident preparedness and organizational maturity. Your expertise will be instrumental in reducing MTTD and MTTR, championing organizational learning from incidents, and strengthening communication and stakeholder relationships.

The successful candidate will have a Bachelor's or Master's degree in Information Technology, Computer Science, or a related field, with experience in a senior leadership role in Incident Management. Exceptional leadership, coaching, and team management skills are essential, along with familiarity with operating models in large, complex tech organizations. Strong communication and stakeholder management skills in a global organization are also necessary. A technical understanding of cloud-based architectures and systems thinking abilities are highly desirable. As a Manager, Incident Response, you will lead a team of incident managers, overseeing incident resolution to minimize customer and business impact.

Key Responsibilities:
  • Develop and implement a strategy for the Incident Management team to improve incident identification, handling, reporting, and prevention.
  • Establish clear priorities, objectives, and key results, ensuring alignment with organizational goals.
  • Lead the design and implementation of incident management procedures, enhancing the quality, rigor, and technical depth of post-mortem analyses.
  • Establish a culture of continuous learning and blameless retrospectives, fostering open communication and collaboration among team members.
  • Ensure action items get implemented, tracking progress and addressing any roadblocks that may arise.

What We Offer:
Vista offers a competitive salary range of $125,000 - $180,000 per year, commensurate with experience, plus additional benefits such as comprehensive health insurance, retirement plan, and generous paid time off.

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