Global Incident Resolution Specialist
hace 1 semana
About Us:
PayRetailers is a leading payment solutions provider in Latin America and Africa, dedicated to empowering businesses to succeed. Our inclusive work environment fosters creativity and growth, where every employee's contribution is valued.
We're Expanding: We're looking for an experienced Incident Manager to join our team in Barcelona and contribute to our expansion into new markets. As a key member of our incident response team, you will play a pivotal role in ensuring the stability and reliability of our services.
Your Responsibilities:
- Ensure timely and effective handling of high-priority incidents, collaborating with IT teams to resolve issues promptly.
- Lead task forces during major incidents, coordinating between IT and business stakeholders to ensure clear communication and efficient resolution.
- Manage end-to-end communication, providing relevant and timely information to stakeholders.
- Analyze and review major incidents, identifying root causes and providing actionable recommendations for improvement.
- Collaborate with internal clients, providing reporting, KPIs, and in-depth analysis to inform decision-making.
- Coordinate problem management activities, ensuring seamless implementation of solutions.
- Promote incident and problem management practices across teams, ensuring compliance with established procedures.
About You: To be successful in this role, you should have at least 4-6 years of experience in incident management or a related field. Your strong verbal and written communication skills will enable you to convey complex technical issues to both technical and non-technical stakeholders effectively. Adaptability and resilience are essential in this fast-paced environment, where you will manage multiple incidents simultaneously while remaining composed under pressure. Additionally, your ability to collaborate with diverse teams, lead incident response efforts, and influence stakeholders will be crucial to successful incident resolution.
Required Skills and Qualifications:
- At least 10 years of experience in incident management or a related role within the technology industry
- Strong verbal and written communication skills
- Adaptability and resilience in a fast-paced environment
- Collaboration and leadership skills
Benefits: In addition to a competitive salary (€60,000 - €80,000 per year), we offer a comprehensive benefits package that includes health insurance, retirement savings, and opportunities for professional growth and development. As a member of our team, you will have access to cutting-edge technology, flexible working arrangements, and regular feedback to support your success.
Estimated Salary Range: €60,000 - €80,000 per year
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