Technical Support Specialist for Incident Resolution
hace 3 semanas
Why Choose dLocal?
dLocal empowers global companies to process payments in 40 emerging markets. By leveraging our services, brands can increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and merchant of record, we facilitate seamless transactions in the world's fastest-growing economies.
As a key member of our team, you'll be part of a dynamic, remote-first culture with benefits such as travel, health, and learning opportunities. Our diverse team of 900+ professionals from 25+ nationalities creates an inclusive environment where you can grow professionally and personally.
The Opportunity
We're seeking an Incident Management Analyst to analyze and expedite incident resolution within our IT services by adhering to established incident management processes. This role involves analyzing, troubleshooting, logging, and categorizing incidents to ensure recurrence is minimized while improving our incident management protocols and service.
You'll prioritize incidents based on urgency and impact, prepare knowledge articles to aid swift resolutions, and communicate effectively with technical teams and stakeholders throughout the incident lifecycle. In cases where incidents cannot be resolved within predefined timeframes, you'll initiate escalation processes and collaborate with team members to identify root causes and recommend preventative measures.
Key Responsibilities
-
eCommerce Incident Resolution Specialist
hace 4 semanas
Barcelona, Barcelona, España Seat A tiempo completoJob DescriptionWe are seeking a dedicated and proactive First-Level Incident Management Support professional to join our support team. The ideal candidate will be responsible for monitoring, identifying, and resolving incidents to ensure the smooth operation of our eCommerce platforms.Responsibilities:Monitor eCommerce platforms for incidents and...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Studentuniverse A tiempo completo**Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at Studentuniverse in Barcelona, Spain. As a key member of our Technology Services department, you will be responsible for providing top-notch support to our users, ensuring seamless incident management and resolution.**Key Responsibilities**Provide effective and...
-
Global Incident Resolution Specialist
hace 4 semanas
Barcelona, Barcelona, España Payretailers Arg S.R.L. A tiempo completoAbout Us: PayRetailers is a leading payment solutions provider in Latin America and Africa, dedicated to empowering businesses to succeed. Our inclusive work environment fosters creativity and growth, where every employee's contribution is valued. We're Expanding: We're looking for an experienced Incident Manager to join our team in Barcelona and contribute...
-
Global Incident Resolution Expert
hace 2 semanas
Barcelona, Barcelona, España Dlocal A tiempo completoCompany OverviewdLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.Job DescriptionAs an Incident Management Analyst, you will be responsible for analyzing and resolving incidents within our IT services by...
-
Technical Support Specialist for Diagnostic Facilities
hace 4 semanas
Barcelona, Barcelona, España Unilabs A tiempo completoAt Unilabs, we are committed to delivering high-quality diagnostic services that enhance healthcare outcomes worldwide. As a leading provider of laboratory, imaging, and pathology specialties, we require a highly motivated and detail-oriented Technical Support Specialist to join our team in the Hospital & Health Care industry.Job OverviewAs a Technical...
-
Technical Desktop Support Specialist Kansas City
hace 4 semanas
Barcelona, Barcelona, España Stonex A tiempo completoAbout This RoleWe are seeking a skilled Technical Desktop Support Specialist to join our team in Kansas City. As a member of our global IT department, you will play a key role in providing support for desktop and laptop systems worldwide.Job SummaryThis position involves troubleshooting and resolving technical issues related to desktop hardware and software...
-
Technical Support Specialist L2
hace 3 semanas
Barcelona, Barcelona, España Studentuniverse A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist L2 to join our team in Barcelona, Spain. This is a fixed-term contract opportunity with a competitive salary of €45,000 - €55,000 per annum.Job DescriptionThe successful candidate will provide second-level support for all telephone, email, and walk-in requests from our colleagues. They...
-
Technical Support Escalation Specialist
hace 2 días
Barcelona, Barcelona, España TransPerfect A tiempo completoWe are seeking a detail-oriented and experienced Technical Support Escalation Specialist to manage complex technical projects and Engineering/Devops Teams. This role involves working with global teams, cultures and styles, as well as experience in incident management and understanding of ITIL, SDLC and customer success.Key Responsibilities:Manage SLA for...
-
Technical Support Specialist for German Market
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoCpm International is a global leader in customer service, sales, and technical support solutions. Our team is passionate about delivering exceptional consumer experiences.Job OverviewWe are seeking a highly organized Technical Support Specialist to join our dynamic team in Barcelona, Spain. As a Technical Support Specialist, you will be responsible for...
-
Senior Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completo**About the Company:** Empresa Reconocida is a leading global cookware manufacturer with a strong presence in Barcelona, Spain. We are seeking an experienced technical support specialist to join our team on a full-time basis.**Job Summary:** The successful candidate will provide second/third line support to key users, identifying and investigating problems,...
-
Technical Support Specialist
hace 2 días
Barcelona, Barcelona, España Ttec A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a member of our hybrid partially onsite and remote workforce, you will play a critical role in delivering exceptional customer experiences.Key ResponsibilitiesTroubleshoot technical issues with customers via phone, email, and live chat.Collaborate with internal teams to...
-
Barcelona, Barcelona, España JL Talent Partners A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our client's team in Barcelona. As a Technical Support Specialist, you will be responsible for providing excellent customer service to German-speaking clients.Key Responsibilities:Take incoming user requests via telephone or email and respond within the agreed Service Level Agreement...
-
Technical Support Specialist for Multinational Tech Leader
hace 3 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoLocated in the vibrant city of Athens, Greece, this exciting opportunity is available for a Technical Support Specialist to join our team at Head Hunt International. With a competitive monthly salary + 2 extra salaries per year, you will be part of a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all.We are...
-
Technical Support Specialist for Consumer Electronics
hace 3 semanas
Barcelona, Barcelona, España Headhunt International A tiempo completoCompany Overview:">We are Headhunt International, a leading recruitment agency specializing in placing skilled professionals in top technology companies. Our client is a prominent player in the consumer electronics industry, seeking an experienced Technical Support Specialist to join their team in Athens, Greece.">About the Role:">This is a unique...
-
D-Edge Hospitality Solutions Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completoAbout UsD-Edge Hospitality Solutions is a leading provider of cloud-based e-commerce solutions for hotels worldwide. With over 18,000 hotels across the globe using our platform, we empower hoteliers to develop their online visibility and sales.Our MissionWe simplify the lives of independent hotels and hotel chains by providing cutting-edge technology and...
-
Technical Support Specialist for Software Solutions
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoUnlock a rewarding career in technical support with our international team in Lisbon. As a Technical Support Specialist for Software Solutions, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution. Your key responsibilities will include:Key ResponsibilitiesProviding top-notch technical...
-
German Market Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completo**About Us**Cpm International is a global organization with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions worldwide. Our company values diversity and promotes an inclusive workplace where employees feel empowered to bring their whole selves to...
-
Technical Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Cataloxy A tiempo completo**Job Description**Cataloxy is a global technology and services leader that powers the brands of the future. As a Technical Support Specialist, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.In this role, you will take incoming user requests, solve...
-
IT Support Specialist L2
hace 3 semanas
Barcelona, Barcelona, España Studentuniverse A tiempo completoService Desk Role OverviewAt Studentuniverse, we are seeking a skilled IT Support Specialist L2 to join our team in Barcelona, Spain. As a key member of our Service Desk team, you will be responsible for providing 2nd-level support to our colleagues via telephone, email, and walk-in requests.About the RoleThe IT Support Specialist L2 role is an on-site...
-
Danish Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoTechnical Support Opportunities in Athens, GreeceDanish-speaking customer support technical specialists are invited to join our team at Head Hunt International. We provide excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders.About the RoleA great opportunity if you wish to experience...