Technical Support Specialist for Software Solutions
hace 3 semanas
Unlock a rewarding career in technical support with our international team in Lisbon. As a Technical Support Specialist for Software Solutions, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution. Your key responsibilities will include:
Key Responsibilities- Providing top-notch technical assistance to customers via various communication channels, including phone, email, and chat.
- Assisting users with pre-sales inquiries, general questions, and technical issues, ensuring accurate and helpful responses.
- Developing and maintaining brand voice and tone across private and public channels, aligning with company standards.
- Maintaining excellent customer satisfaction by responding promptly and professionally.
In this role, you will have the opportunity to grow professionally and personally in an international environment. To succeed, you should possess:
Required Skills and Qualifications- A native level of German and good English language proficiency.
- The ability to listen attentively, communicate effectively, and build strong relationships with customers.
- A drive for excellence, professionalism, and teamwork.
- A passion for intercultural communication and expatriate living.
- A valid Portuguese work permit (required).
We offer a competitive salary package that includes:
Compensation and BenefitsSalary: €1,125 gross per month (including free accommodation) or €1,490 gross per month (excluding accommodation). For international candidates, we also provide:
- Airport pick-up and administrative support for integration in Portugal.
- Reimbursement of flight costs.
- Free annual flight home.
- Accommodation in a shared flat in Lisbon.
- Free Portuguese language courses, water sports activities, and other benefits.
Your Future Company: Located in Lisbon, our multinational organization is a leading provider of sales and customer service solutions, recognized as one of the best in the world. We value diversity and inclusion, with talents from over 80 nationalities contributing to our success.
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