Global Incident Resolution Expert

hace 4 días


Barcelona, Barcelona, España Dlocal A tiempo completo

Company Overview
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.

Job Description
As an Incident Management Analyst, you will be responsible for analyzing and resolving incidents within our IT services by following incident management processes. You will analyze, troubleshoot, log and categorize incidents to conclusion with an aim to avoid recurring incidents whilst improving our incident management protocols and service. In addition, you will drive critical incident service impacts to expedient resolution working closely with technical teams.

Key Responsibilities:

  • Responding to a reported service incident, identifying the cause, and following the incident management process.
  • Prioritizing incidents according to their urgency and impact on the business and customers.
  • Preparing knowledge articles post-incidents to assist expedient resolutions.
  • Coodinating and communicating effectively with technical teams and stakeholders throughout the incident lifecycle.
  • Initiating escalate process when incidents cannot be resolved within predefined timeframes or by initial response teams.
  • Leading or participating in incident investigations and root cause analysis, identifying underlying causes and recommending preventative measures.
  • Leading and participating in the initial preparation of incident reports and root cause analysis post-mortem reports.
  • Logging all incidents and resolution through clear closure categorization and conclusion to identify and capture possible recurring failures.
  • Enhancing the incident management process as required to ensure continued relevance within the business.
  • Communicating with management if major issues are found in the IT systems.
  • Collaborating and sharing workloads with team members and prioritizing non-urgent tasks as appropriate.

Requirements
We require candidates with 5+ years' experience in an incident management analyst role including root cause & postmortem expertise including incident commander experience. Ability to focus on solving critical incidents and drive expedient resolutions is essential.

Benefits
dLocal offers flexible, remote-first dynamic culture with travel, health, and learning benefits among others. By joining dLocal, you will be part of an amazing global team that makes it all happen. We have 900+ teammates from 25+ different nationalities developing an international career impacting millions of people's daily lives.

What We Offer
The estimated salary for this position is $90,000 per annum, which is competitive considering the industry standards and location. This figure is based on the job description, responsibilities, and requirements outlined above.

  • Barcelona, Barcelona, España Payretailers Arg S.R.L. A tiempo completo

    About Us: PayRetailers is a leading payment solutions provider in Latin America and Africa, dedicated to empowering businesses to succeed. Our inclusive work environment fosters creativity and growth, where every employee's contribution is valued. We're Expanding: We're looking for an experienced Incident Manager to join our team in Barcelona and contribute...


  • Barcelona, Barcelona, España Seat A tiempo completo

    Job DescriptionWe are seeking a dedicated and proactive First-Level Incident Management Support professional to join our support team. The ideal candidate will be responsible for monitoring, identifying, and resolving incidents to ensure the smooth operation of our eCommerce platforms.Responsibilities:Monitor eCommerce platforms for incidents and...


  • Barcelona, Barcelona, España Dlocal A tiempo completo

    Why Choose dLocal?dLocal empowers global companies to process payments in 40 emerging markets. By leveraging our services, brands can increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and merchant of record, we facilitate seamless transactions in the world's fastest-growing economies.As a key member of our...


  • Barcelona, Barcelona, España ENGINEERINGUK A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Resolution Expert to join our team at ENGINEERINGUK in Barcelona, Spain. As a Customer Resolution Expert, you will play a crucial role in ensuring the smooth operation of our Amazon marketplace by resolving complex issues and providing exceptional support to Selling Partners.About the RoleThe successful...


  • Barcelona, Barcelona, España CimpressVista A tiempo completo

    Job SummaryThe Strategic Operations Lead - Global Incident Response will oversee the incident management team within Vista Engineering. This role is crucial for advancing our service operations and incident remediation maturity.About UsVista is the design and marketing partner to millions of small businesses worldwide. For over 20 years, we've been inspired...


  • Barcelona, Barcelona, España Vistaprint A tiempo completo

    About VistaprintVistaprint is the design and marketing partner to millions of small businesses worldwide. Our mission is to help entrepreneurs, artists, and creators turn their passion into a successful business with high-quality printed and digital marketing products at an affordable price.We have over 80 product teams in our engineering department building...


  • Barcelona, Barcelona, España Dlocal A tiempo completo

    About dLocaldLocal empowers the world's largest companies to collect payments in 40 emerging markets. By leveraging our global reach and expertise, businesses can expand effortlessly into these high-growth regions.We are a team of 900+ professionals from 25 nationalities who share a passion for innovation and customer-centricity. Our dynamic culture offers...


  • Barcelona, Barcelona, España Allianz Popular SL. A tiempo completo

    Incident Response Process Owner Cybersecurity ExpertEstimated salary: €80,000 - €105,000 per yearAbout the JobThis role offers an exciting opportunity for a skilled Cyber Security Incident Response Process Owner to join our team at Allianz Popular SL. The successful candidate will develop and manage our global security incident process, driving...


  • Barcelona, Barcelona, España Vistaprint A tiempo completo

    Vistaprint is a leading provider of marketing and design solutions for small businesses. We are seeking an experienced Incident Management Leader to oversee our global Incident Management team within Vista Engineering.Job SummaryThis role is crucial for advancing our service operations and incident remediation maturity. The successful candidate will drive...


  • Barcelona, Barcelona, España Allianz Popular SL. A tiempo completo

    Global Security Incident Response Process ManagerEstimated salary: €90,000 - €115,000 per yearAbout the OpportunityWe are seeking a seasoned Global Security Incident Response Process Manager to join our team at Allianz Popular SL. The successful candidate will be responsible for leading the development and management of our global security incident...


  • Barcelona, Barcelona, España Vistaprint A tiempo completo

    About the Opportunity:Are you a seasoned leader looking to take your career to the next level? Do you have a passion for driving operational excellence and improving incident response? If so, we invite you to join our team as a Manager, Incident Response. In this critical role, you will oversee the Incident Management team within Vista Engineering,...


  • Barcelona, Barcelona, España Vistaprint A tiempo completo

    OverviewVistaprint is a leading provider of marketing and design solutions to millions of small businesses worldwide. Our engineering department consists of over 80 product teams building and operating frontends, services, data pipelines, and ML models with a strong focus on operational excellence.Job DescriptionWe are seeking a Senior Manager, Incident...


  • Barcelona, Barcelona, España Payretailers Arg S.R.L. A tiempo completo

    Role Summary: We are seeking a highly skilled Incident Manager to join our team at PayRetailers Arg S.R.L. in Barcelona. The successful candidate will be responsible for coordinating teams and ensuring clear communication throughout the incident response process, leading incident analysis and providing actionable recommendations to prevent future...


  • Barcelona, Barcelona, España CimpressVista A tiempo completo

    Vista, a leading design and marketing partner to millions of small businesses worldwide, is seeking an experienced Incident Management Strategist to join our team. This exciting opportunity offers a competitive salary of $**185,000 - $220,000 per year**, depending on location and experience.Company OverviewVista exists to help small businesses thrive by...


  • Barcelona, Barcelona, España Dlocal A tiempo completo

    Company OverviewdLocal is a global payments processor and merchant of record that enables the biggest companies in the world to collect payments in 40 countries in emerging markets.We make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets by providing flexible, remote-first dynamic culture with travel, health,...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    At Allianz Popular Sl., we are seeking an experienced Cyber Security Incident Response Process Leader to join our team in Barcelona, Spain. The ideal candidate will have a strong background in cybersecurity and incident response, with hands-on experience in strategic design and process implementation.About the Role:The successful candidate will be...


  • Barcelona, Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo

    At Freightos (Tradeos, Ltd), we're revolutionizing global freight sales with our cutting-edge technology. As a Technical Customer Support Specialist, you'll be the go-to expert for our customers, helping them navigate our products and resolve any issues they may face.About the PositionThis role requires someone who is passionate about providing top-notch...


  • Barcelona, Barcelona, España Seat A tiempo completo

    At Seat, we're always on the lookout for skilled professionals to join our projects. Our dynamic work environment is open-minded and encourages innovation. If you think you'd thrive in a fast-paced setting and be part of a close-knit team, we invite you to explore this opportunity further.The RoleWe're seeking an experienced and proactive First-Level...


  • Barcelona, Barcelona, España Azertium It Global Services Sl A tiempo completo

    Azertium IT está expandiendo su equipo y buscas una oportunidad emocionante.Necesitamos un Especialista en Respuesta a Incidentes de Seguridad para nuestra sede en Barcelona.Descripción del cargoEl Security Engineer Incident Response es responsable de gestionar crisis, realizar análisis forense y responder a incidentes de seguridad.Entre las...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    At Allianz, we are seeking a highly skilled Cyber Security Incident Response Process Owner to join our team. This role involves developing and managing our global security incident process, ensuring its continuous improvement in terms of response speed and quality.About the RoleThis position requires a dedicated professional with hands-on experience in...