eCommerce Incident Resolution Specialist

hace 2 semanas


Barcelona, Barcelona, España Seat A tiempo completo
Job Description
We are seeking a dedicated and proactive First-Level Incident Management Support professional to join our support team. The ideal candidate will be responsible for monitoring, identifying, and resolving incidents to ensure the smooth operation of our eCommerce platforms.

Responsibilities:
  • Monitor eCommerce platforms for incidents and issues.
  • Identify, log, and categorize incidents accurately.
  • Provide initial diagnosis and troubleshooting for reported incidents.
  • Escalate unresolved incidents to second-level support or relevant teams.
  • Communicate incident status and updates to stakeholders.
  • Document incident resolution steps and maintain incident logs.
  • Collaborate with cross-functional teams to ensure timely resolution of incidents.
  • Participate in incident review meetings and contribute to continuous improvement initiatives (recurring problem identification).
  • Assist in the development and maintenance of incident management procedures and documentation.
  • Provide support during peak times and special events to ensure platform stability.


Requirements:
The ideal candidate should have demonstrable experience managing eCommerce platforms for incidents. Additionally, they must be able to work effectively both within their team and with other areas of the project or company. Excellent verbal and written communication skills are also essential. A minimum requirement is an advanced level of Spanish and English, as well as proficiency in at least one additional technical skillset such as ITIL, AWS, or Azure.

Benefits:
This role offers a competitive salary of €22,000 per year, plus 2,200€ per year in social benefits and 2,000€ per year in trainings. We also provide daily snacks, flexible working hours, 26 days of vacation time, and best technology for your needs. Our office is located in Poblenou and we use English as our official speaking language.

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