Ecommerce Platform Incident Manager
hace 5 días
At Seat, we're always on the lookout for skilled professionals to join our projects. Our dynamic work environment is open-minded and encourages innovation. If you think you'd thrive in a fast-paced setting and be part of a close-knit team, we invite you to explore this opportunity further.
The RoleWe're seeking an experienced and proactive First-Level Incident Management Specialist to join our support team. The ideal candidate will be responsible for monitoring, identifying, and resolving incidents to ensure seamless operation of our ecommerce platforms. This role demands excellent problem-solving skills, effective communication, and the ability to work efficiently in a dynamic environment.
Key Responsibilities:
- Monitor ecommerce platforms for incidents and issues.
- Identify, log, and categorize incidents accurately.
- Provide initial diagnosis and troubleshooting for reported incidents.
- Evaluate unresolved incidents and escalate them to second-level support or relevant teams.
- Communicate incident status and updates to stakeholders.
- Document incident resolution steps and maintain incident logs.
- Collaborate with cross-functional teams to ensure timely resolution of incidents.
- Participate in incident review meetings and contribute to continuous improvement initiatives (recurring problem identification).
- Assist in developing and maintaining incident management procedures and documentation.
- Provide support during peak times and special events to ensure platform stability.
What We Offer:
- An estimated annual salary of $43,750, inclusive of social benefits.
- A comprehensive training program valued at $20,000 annually.
- Daily snacks and access to a fully equipped canteen promoting healthy living habits.
- Flexible working hours that prioritize work-life balance.
- A generous vacation policy granting 26 days off per year.
- State-of-the-art technology and equipment tailored to your needs.
- Nice, centrally located offices in Poblenou.
- An official English-speaking work environment.
Requirements:
- Demonstrable experience managing ecommerce platforms for incidents.
- The ability to work effectively both within your team and with other areas of the project or company.
- Excellent verbal and written communication skills.
- Advanced proficiency in Spanish and English.
Competencies:
- Customer service
- Technical support
Details:
- Category: IT and telecommunications
- Subcategory: Helpdesk
- Sector: Software development
- Workday: Full-time
- Professional level: Employee
- Department: Computing
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