Ecommerce Client Success Strategist

hace 3 días


Barcelona, Barcelona, España Dtc Job A tiempo completo

Job Opportunity with Digitsonly
At Dtc Job, we're a portfolio company that partners with verified 7-8 figure companies in the ecommerce and agency industry to find A-Players like you. As a dynamic DTC Customer Success Manager, you'll work with clients and freelancers to manage client onboarding, job postings, and workflow management using tools like Slack and Airtable. This role is available for 20 to 40 hours per week, requires proficiency in English, and operates within the CET timezone.

About the Role:
We're seeking a mid-level professional with experience in ecommerce brands, specifically as a Customer Success Manager. You'll be responsible for communicating effectively with clients, collaborating with freelancers, booking interview schedules, and onboard clients and candidates. Additionally, you'll post DTC jobs for agencies and ecommerce brands and utilize tools like Slack and Airtable for efficient workflow management.

Requirements:
- Proven experience as a Customer Success Manager in ecommerce or DTC environments
- Strong communication skills in English
- Proficiency in using Slack, Airtable, and Shopify
- Ability to work within the CET timezone
- Experience in client onboarding and job posting

Qualifications:
- Must-haves: proven experience as a Customer Success Manager in ecommerce or DTC environments, strong communication skills in English, proficiency in using Slack, Airtable, and Shopify, ability to work within the CET timezone, and experience in client onboarding and job posting
- Nice-to-haves: previous experience working with ecommerce brands, familiarity with other project management and communication tools, and ability to manage multiple projects and freelancers simultaneously

Benefits:
- Access to high-paying and uncompetitive jobs by verified hiring companies
- Possibility to take on multiple projects or offers (depending on availability)
- Access to trainings & coachings (like adworld, foreplay.Co, skillshare + inhouse trainings, etc)


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